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Candidate's Name
Falls Church, VA EMAIL AVAILABLE PHONE NUMBER AVAILABLEEDUCATIONStrayer University, Arlington, VA Bachelor of Applied Science, Business Administration June Street Address
Carver Institute, Chantilly, VA Completed CompTIA A+ course, August Street Address
WORK EXPERIENCEAPVI, Washington DC,Visa Processor, Customer Service Specialist January 2019- March 2020Managing large amounts of incoming callsIdentifying and assess customers needs to achieve satisfactionTransferring callers to appropriate personnel as necessaryBuilding sustainable relationships and trust with customer accounts through open and interactive communicationProviding accurate, valid and complete information by using the right methods/toolsHandling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeeping records of customer interactions, process customer accounts and file documentsFollowing communication procedures, guidelines and policiesTaking the extra mile to engage customersProcessing visa applications and submit it to the embassiesGQ Mens Wear, Landmark Mall, Alexandria, VAStore Manager and Customer Service Representative January 2010  December 2018Responsible for the administrative and managerial functions associated with a modern retail establishmentBuild a strong client base through effective promotional marketingHire, train, promote and demote employeesManage inventory and order new store merchandiseWachovia Bank NA Arlington, VirginiaTeller Manager, Vault Custodian July 2006  Nov 2009Responsible for customer financial transactions as teller, managed and reconciled all branch vault activitiesCircuit City, Tysons Corner Mclean, VirginiaAssistant Store Manager Oct 2004  June 2006Functioned in all aspects of an electronic retail environment which included but not limited to sales clerk, customer service representative, cashier, and ultimately Assistant ManagerSKILLSMicrosoft Office, PowerPoint, Excel, Access, Word, and Outlook.Typing/Keyboarding (50 words per minute)Communications Skills Exceptional listener and communicator who effectively conveys information verbally and in writing.Multicultural Sensitivity/Awareness. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.Planning/Organizing. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.Problem-Solving/Reasoning/Creativity. Innovative problem-solver who can generate workable solutions and resolve complaints.Teamwork. Resourceful team player who excels at building trusting relationships with customers and colleagues.LANGUAGE SKILLSIn addition to English, Fluent in Arabic including and can speak in the following dialects:oAll Gulf countries; i.e. Saudi Arabia, Qatar, UAE, Oman, Kuwait, Bahrain, YemenoLebanon, Syria, Jordan, Palestine, Egypt and Iraq