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Columbia, MD PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryAn Implementation and Configuration Specialist for pharmaceutical and medical devices with five years of experience in providing customer-focused service to clients in collaboration with healthcare staff. I am a reliable team player who is highly productive and adaptive in a fast-paced environment with a unique ability to provide and maintain accurate data entry and proper documentation. I possess exceptional team building strength and a forward-thinking mindset.EducationSouth University Georgia University of Calabar Calabar, NigeriaAugust 2011 September 2006Associate of Art in Healthcare Management Bachelor of Science in Business AdministrationProfessional DevelopmentCertified Pharmacy Technician Montgomery College Silver Spring, MD 2009Registered, Maryland State Board of Pharmacy 2009Certified National Pharmaceutical Representative Certificate Hartford Community College 2016SkillsAttention to detail, prescription verification, strong customer service, knowledge of federal and state pharmacy law, dosing and dispensing, medical and pharmaceutical technology, data entry, pharmaceutical sales representative, VMware, Sap, and Sharepoint, Microsoft Office, Excel, Powerpoint, IV and chemotherapy compounding, billing and insuranceProfessional HistoryPeraton, Research Analyst (Security)May 2022  Present Baltimore, MDAnalyzed to make a determination on specific alertsTrained and mentored team members once a case type was masteredHosted a POD of approximately 8-10 people on a rotational basis and assigned other tasks such as technical writing, reporting, and metricsBecton and Dickinson (BD), Medical Spec 2 Service ImplementationNovember 2018  September 2021Speaking with eligible members on the phone to schedule appointments for all pharmaceutical programsPlacing reminder calls and explaining what the customer can expect during their meeting with the pharmacistProviding information to qualified members about plan services and potential benefit, directing them to resourcesWashington Adventist Hospital, Pharmacy TechnicianSeptember 2011  PresentRefilled prescriptions and conducted medication updates as requested by physiciansEntered data into electronic files; count pills, tablets, capsules and other medications; dispense prescriptions including compounding and mixing suspensions.Monitored and maintained stock levels to ensure availability of medication inventory for daily dispensing, filled floor stock requests, refilled code trays, anaesthesia trays and other specialty trays supplied by the pharmacy; prepared IVs, Extempos and other stock liquids.General Healthcare Resources, Pharmacy TechnicianFebruary 2008  May 2010Acted as a liaison between pharmacists, doctors, and medical teamProvided exceptional customer service, delivering and refilling prescriptions in a timely manner