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Pro le System Administrator with an experience of system maintenance, IT support,managing IT projects, mentoring and leadership.SkillsComputer SkillsProject ManagementCommunication SkillsCustomer ServiceAttention to DetailWork History2022-08 - Current Field Systems TechnicianOTG Management Inc., SILVER SPRING, United StatesSupported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.Installed and wired system devices using standard product setup and electrical knowledge.Hooked up systems to specified panel mountings of particular devices. Accessed electronic customer ticket system for tracking incidents, work orders, and projects related tickets.Modified, maintained, or repaired electronic equipment or systems to achieve proper functioning.Installed and maintained 200 iPads, computers, cameras, speakers Register and maintained devices on the Meraki cloud. 2019-09 Co-founder and CEOAddis Software PLCM AY 2 021Develop high quality business strategies to be the leading tech company in the countryOversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission Recruiting and training talentsManaging over all financesSilver Springs, Maryland 20904PHONE NUMBER AVAILABLEEMAIL AVAILABLENurturing open, transparent and inclusive work culture Develop and implement on-line strategy and SEO implementation Build trust relations with clients2017-08 Systems AdministratorCNET Software TechnologiesA UGUST 2019Installing, upgrading, configuring and training CNET ERP software on 200+ client computers, servers, POS machines in restaurants, gyms, parking facilities, and management officesTroubleshooting and providing technical support to CNET Clients on phone, on site and remoteWrite escalation cases and submit to development team Creating and managing system permissions and user accounts Perform routine/scheduled audits of the systems, including all backups Lead desktop and helpdesk support efforts, making sure all desktop applications, and related equipment problems are resolved EducationBSc in Software Enginnering, Addis Ababa University O C TO BER 2012  J U LY 2 017Extra-curricular activitiesWomen Techmakers Ambassador, Google, Addis Ababa2018-09 A PRIL 2021Empowering 700+ Women Techmakers Addis Ababa community through organizing events, public speaking, creating content, and mentoring DetailsSilver SpringEducation2012-10 - 2017-07 Bachelor of Science: Software Engineering Addis Ababa University - Addis Ababa, Ethiopia