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Candidate's Name
Street Address Copperbend LaneBaltimore, MD Street Address
PHONE NUMBER AVAILABLE (home)PHONE NUMBER AVAILABLE (cell)EMAIL AVAILABLELINKEDIN LINK AVAILABLEProfile: Information technology professional with MS in IT Systems. Attentive to detail, intuitive in understanding and interpreting user requests, and experienced in taking projects from ideas and planning stages through to successful completion. Proficient in business analysis, object-oriented software development, application development, maintenance, and implementation using SDLC and Agile Scrum methodologies, SOL, testing, problem-solving, and customer support. Utilized SharePoint to create and update web pages, used InfoPath to transform old webpages into better-organized and easily readable formatting, and posted updateable documentation. Utilized Confluence to post all data files for easy user access. Utilizes Google Drive to upload and share documents as well as create newsletters. Utilized both Jira and ServiceNow to create new and follow existing application/data requests.CertificationsOracle 8i, SAFe 4 Practitioner CertificationTechnical SkillsProgramming: PowerBuilder PHONE NUMBER AVAILABLE0.0/PFC, Infomaker 6.0/ 7.0, Oracle 8i/9i/10g/11i, Oracle Primavera Contract Management, Oracle BI Publisher, BI Discoverer 10,RNT, SQL Workbench, SQL Plus, PL/SQL Developer, TOAD, HTML, CSS, XML, XCS, UNIX, Visual SourceSafe, SVN, Crystal Reports 8/9, Remedy, ServiceNow, Jira, LAN, DreamWeaver 4, LiveLink , Confluence, geoAMPS , Balsamiq, SharePointOperating Systems: Windows XP Professional, Windows 7, Windows 8, Windows 10Additional Software: MS Office including Outlook, Word, Excel, Access, PowerPoint, and Visio, TFSDevelopmental Methodologies: Waterfall, Agile, Hybrid Agile/WaterfallProfessional Experience05/17/2021- 06/13/2023 Johns Hopkins Health CareApplication Support Analyst II Working with Cognizant to create and term user s Facets accounts Working with users to confirm access to Citrix dashboard and log into various Facets instances
Looking up info for practitioners in Facets application
Working with Facets(Cognizant) SN software to create new incidents and follow-up existing incidents for Facets issues
Triaging, analyzing, and solving issues in Service Now (SN) tickets as a part of the SN APP Support team Triaging and processing Facets access requests Triaging and processing DocGem requests for new access and access terminations
Re-assigning SN tickets to analysts in various SN groups per user request
Providing support and development for HealthLink with researching various issues with claims as well as updating HealthLInk pages with different announcements and links Creating and publishing Standard Operating Procedures, FYIs, and other technical articles on Sharepoint pages on JHome website WiKi pages Utilizing Vistar application to grant or terminate user's access, update tables, and research HealthLink issues Using MS SQL database tool to map to different DB schemas and select data for research Training colleagues in the proper Service Now utilization for creating new SARF requests and re-assigning SN requests to the proper group and analyst Re-writing App Support Wiki web pages per new Wiki page template Meeting with App Support group analysts to ensure that each Wiki page info is both corrected and updated01/27/2016 08/27/2020 Maryland Board of Physicians Database Specialist Tested changes to BQPA application across multiple applications and their dependencies Utilized Visio to create graphs for PowerPoint presentations
Knowledge and exposure to the TFS Continuously troubleshot issues in all applications as they occurred
Prepared and executed test scripts and all required test documentation for every software deployment and ensured conformance to customer expectations Reviewed test results prior ensuring conformance to customer expectations
Conducted integration and acceptance software testing for all updates and changes Utilized MS Office (MS Word and Excel) for System Analysis
Participated in writing update articles and compiling Information Technology Updates newsletter utilizing Google Docs and Capture/StagIt software Backed up the pbd files and release updates on C and G (shared) drives Presented CHRC changes for the Board in several demo sessions Updated BPQA project to include Criminal History Record Check (CHRC) information utilizing PowerBuilder 12.5 Worked with users and IT to create user-friendly screens
Documented the development process and published and shared the documents on the Google Drive Updated Drug Dispense program to limit license renewal to active licenses only Compiled CHRC data for a Full Board meetings Provided user support for all applications and software issues Set up and conducted user presentation to demonstrate changes in BPQA application Documented updates and changes for the Communication, Education, Policy (CEP) module in BPQA application in a user manual and published the user manual in a shared directory Compiled Fiscal CHRC Statistic and CHRC Statistics for annual report using SQL queries Created and Executed batch files to spool data into excel from Oracle database Updated PowerBuilder dashboard as a part of BPQA application Created automated PowerBuilder application to create and email excel files Assisted with entering practitioner s application data into BPQA as a part of cross-training and company-wide support for the Customer Support department
Added a tab to the CHRC screen to enter and maintain criminal history alert data from state and federal sources Created documentation for all changes for the communication/education/policy (CEP) department
Written test plans and/or perform User Acceptance Testing (UAT) and functional testing of new solutions Provided data analysis via SQL queries for the annual reports as well as part of a real-time query for ad-hoc reporting Created queries, views, updated existing procedures Created roles, assigned tables to roles and roles to specific clients base on the needed responsibility Created new tables for real-time screens
Updated existing database tables by added fields for back-end and front end application improvement(s)
Conducted business analysis, developing, and documenting system requirements for each new user request08/10/2015 09/19/2015 ECO Integration, Columbia, MD
` Business Analyst Conducted daily Scrum sessions Liaised with developer to test web application for updated functionality
Updated user guide based on web application testing results Collaborated developing a training manual with co-worker on for ProjectWise
Created and updated Balsamiq mockups for a mobile application
05/28/2014 07/17/2015 Envision, Ltd, Baltimore, MD
Configuration Management Assistant Worked in a hybrid agile/waterfall environment Utilized MS Office (MS Word and Excel) for System Analysis
Assisted with data quality assurance prior to data import to Oracle Primavera Contract Management Liaised with end-users and managers to correctly identify and document project requirements Developed and uploaded new reports utilizing Oracle BI Publisher and Oracle Primavera Contract Management software Developed, tested, maintained and uploaded forms into GeoAMPS for Red Line and Purple Line projects Written and stored SQL queries for both Oracle Primavera Contract Management and GeoAMPS reports
Documented all training and commitments/actions reports and report's pdf printouts and sent them after report updates to co-workers at regular intervals Re-written all training and commitments/actions reports and forms for the Access for easier accessibility and improved functionality Conducted business analysis, developing, and documenting system requirements for each new user request10/28/2013 04/17/2014 Zenimax Online Studios, Hunt Valley, MD
Customer Support Business Analyst Utilized Oracle Cloud RNT software to create and maintain ad-hoc and regularly requested data. Utilized Oracle Cloud RNT to track user incidents Was responsible for converting historical survey data into the new format Created and maintained several pivoted requests for the customer satisfaction data
Provided weekly customer satisfaction analysis for agents for all Vendor sites
Posted data on Confluence pages for easy access for all users Utilized Jira to manage upcoming project due dates Liaised with end-users and managers to correctly identify and document project requirements Assisted my colleagues for questions and concerns regarding reports concepts, development, implementation, and maintenance Developed and maintained various excel summary pivots based on the agent training survey data to measure agent training effectiveness Mentored my colleagues for questions and concerns regarding reports concepts, development, testing, and maintenance Participated in Scrum methodology development through 3 weeks sprints as a team member04/2007 04/2013 ACT, Inc., Hunt Valley, MD
Programmer Analyst Worked in a hybrid Agile/Waterfall environment Participated in Agile Scrum methodology development through 3 weeks sprints as a team member Work with the Client Project team to develop test plans and develop user stories within an Agile methodology Assisted the product owner by participating in sprint planning Tested changes/updates in collaboration with the development team
Participated in scrum retrospectives
Responsible for writing and executing end-to-end, integration, functional, regression, and performance test plans for IE10 Compass application upgrade Wrote SQL queries based on ad-hoc customer requests utilizing TOAD Utilized SQL queries to develop, publish and maintain web reports dashboards for internal and external customer community using Oracle Business Intelligence software suite. Mentored my colleagues for questions and concerns regarding reports concepts, development, testing, and maintenance. Composed guideline materials for various BI fixes and detailed dashboard information and posted them onto the internal Wiki site. Provided application maintenance and updates for Compass and Eprep applications. Created and posted documents into the internal Microsoft SharePoint site Utilized MS Office (MS Word and Excel) for System Analysis
Utilized ServiceNow to track open and existing user requests, incidents, and problems. Utilized Use Case Analysis to gather requirement for new development and legacy application updates Conducted business analysis, developing, and documenting system requirements for each new user request09/2005-12/2006 Craytek, Inc., Crystal City, VA
Analyst II Researched and submitted purchase requests for hardware and software upgrades. Developed requirements using SDLC methodology and concept screens for a new application. Assisted in application development, quality assurance, and user training for a new legacy application release utilizing PowerBuilder 10.0 and Oracle 9i. Assisted in data clean up and migration from a legacy application to a new system utilizing legacy data. Utilized TOAD to write store procedures for legacy data clean up and migration to a new system.
Maintained all of the Oracle responsibilities from TAC Worldwide Consulting. Written test plans and/or perform User Acceptance Testing (UAT) and functional testing of new solutions Provided data analysis weekly/monthly reports for the business data
Was able to quickly understand proposed software architecture Proposed and provided technical solutions to for the software problems
01/2005 08/2005 TAC Worldwide, Inc., Boulder, CO
Programmer Analyst Maintained Oracle 9i databases for several critical systems Provided customer support in variety of operational, login and application issues. Provided ad-hoc reports for customer community. Was responsible for releasing previously scanned and verified documentation into the production server in order to be viewed by the customer community. Was responsible for troubleshooting and testing programming fixes for the scanning software. Installed and configured Oracle 9i client via LAN network.
Re-imaged personal computers utilizing Ghost software. Utilized Remedy to track open and existing user requests.09/2003 12/2004 Circle Temporary Services, Pikesville, MD
Provided customer support, Oracle 9i installation, MS Access usage and Crystal Reports 8 for Sinai Hospital resulting in 50% increase in efficiency. Provided consultations on database procedures and SQL in Oracle 8i/9i for State and local personnel. Reviewed and documented billing records at the Baltimore County Waste Management facility. Copied and designated invoice request at the Baltimore County Waste Management facility for billing purposes, resulting in a 40% increase in efficiency.12/1999 08/2003 JHUAPL, Laurel, MD
Programmer Analyst
Maintained and provided quarterly production support for accounting systems for the director s office, which resulted in increased staff productivity and a reduction of ad-hoc requests by 30%.
Participated in committee that created and implemented set of documents for the CMM environment that resulted in a reduction of the development documentation by 40%. Provided customer support in accounting and billing applications, which resulted in improved client productivity further enhancing the Information Technology department image.
Created and implemented an Infomaker user training which resulted in reduction of ad-hoc requests and improvement of usability as well as customer satisfaction.
Researched and collected information on a new utility to automate reorganizations that would reduce the length of reorganizations by 60%. Migrated billing software from PowerBuilder 6.5 to PowerBuilder 8.0.3 with existing PowerBuilder Foundation Classes (PFC) to improve performance, decrease problems with Oracle connections and improve reliability for 15,000 users of a new system Written test plans and/or perform User Acceptance Testing (UAT) and functional testing of new solutions Utilized TOAD to created and updated SQL queries and saved queries in TOAD for faster usage
Worked with Business users on various ad-hoc data analysis assignments for business/accounting data Utilized MS Office (MS Word and Excel) for System Analysis
EducationStrayer University: M.S. in Information Systems
Towson University: B.A. in Psychology with Minor in Music Performance
Language SkillsProficient in Russian |
