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P A T R I C I A B L A C K A B YpbOrganizationTrainingTime ManagementSelf-MotivatedTeam LeadershipCommunicationProfessionalismAdaptabilityAttention to DetailExperienced and self-motivated individual bringing forth valuable industry experience and a passion for working toward company advancement. Result-oriented with a proven record of working collaboratively with team members to achieve common goals. Adept in IT Operations, Office Management and a multitude of business services.S K I L L SProfileE D U C A T I O NAssociates in Information TechnoloyContinuingJEFFERSON COMMUNICTYTECHNICAL COLLEGEE X P E R I E N C EAssembly LineTOWER INTERNATIONAL IN. Oct.2019- March 2021PHONE NUMBER AVAILABLETaylorsville Ky. 40071EMAIL AVAILABLEC E R T I F I C A T I O N SHelp Desk Internation (HDI)CertificationInformation TechnologyInfrastructure Library (ITIL)CertificationR E F E R E N C E SAvailable upon request.SPENCER COUNTY SCHOOL DISTRICTLunchroom Associate/Bus MonitorAct as a liaison between students/parents and bus driver Assist with documentation and recordkeepingEducated in emergency proceduresEducated in Health & Sanitation requirementsApplied policies, procedures and regulations to maintain compliance with health codesJan. 2023-CurrentFollowed safety protocol by wearing required PPEOperate, monitor and helps maintain machine/equipment Segregated rejected parts for efficient processing Maintain Quality Standards and perform daily quality checks Process hourly/daily paperwork as required to insure work performance accuracy Housekeeping contribution to the effort to maintain a clean and safe work environmentAdhere to all safety rules and regulations and report all incidents and unsafe conditions Sought-out cross training opportunities for further development Established positive relationship with management and team leads through positive communicationBasic understanding of Quality Management System and Environmental Management System standardsHERCULES SEALING PRODUCTSInventory Control AssociatePerform daily physical counts of inventory per EXacta WMS cycle count schedulaer, while ensuring location accuracyUpdated the inventory quantities in all stocking locations accross all zone locations June 2021- Oct. 2022E X P E R I E N C E C O N T I N U E DJEFFERSON COUNTY MOTOR VEHICLE DEPARTMENTPreform clerical duties such as answering calls in a professional manner, providing answers when possible and transferring to appropriate representatives Greet guests in the officeMaintain documents in an organized manner for quick reference Promptly return customer phone callsComplete nightly closing duties which include closing out the charge machines, checking balances and printing the end of day reportsConduct vehicle transfersRenew customer registrationsApportions for commercial vehiclePlate replacementsDealer transfers and registrationsTaxesApril 2018- Oct. 2019Customer Service RepresentativeFORD: KY TRUCK PLANT (KTP)Operate production equipment in accordance to manufacturing procedures Maintain the start-up and shut down of equipmentAssist in achieving company goals by supporting production workers Maintain proper stock on assembly lineAssembly LineCOMPU CONProvided technical support to users on MAC OS X and Windows systems Resolved problems/questions in a timelyWorked with Sr Management or other I/S development or technical staff Documented problems, symptoms and captures all relevant system and application information within the departmental call tracking systemPrepared, maintained and adhered to the procedures for logging, reporting and statistically monitoring network dataTrained new employees on protocols clearly and efficiently to insure proficiency Resolved issues for General Electric EmployeesService Desk AnalystNECS FLEET SOLUTIONSProvided technical support to users on MAC OS X and Windows systems Resolved problems/questions in a timelyWorked with Sr Management or other I/S development or technical staff Documented problems, symptoms and captures all relevant system and application information within the departmental call tracking systemPrepared, maintained and adhered to the procedures for logging, reporting and statistically monitoring network dataTrained new employees on protocols clearly and efficiently to insure proficiency Resolved issues for General Electric EmployeesAdministrative AssistantMay 2017-April 2018Sept. 2016-May 2017April 2016-July 2016E X P E R I E N C E C O N T I N U E DKINDRED HEALTHCAREResponsible for proper set-up, processing, and documentation of batch and ad hoc production control jobsOperated production related equipment and reviewed production run outputs to ensure quality data resultsMonitored batch processes and job scheduling tools for errors and reported anomalies to team members for further analysis and resolutionPerformed daily, weekly, and monthly maintenance to job schedules Coordinated the payroll production processesRelevant Software/Hardware: SAP, Cypress, Tidal, Microsoft Office Suite, IBM Printers Nov. 2015-March 2016Production Control AnalystLGE & KU ENERGY LLCMonitored all system functions and troubleshot all systems errors and job failures accordingly Resolved problems with hardware, software, networks, servers and peripherals. Set up and integrated hardware, software and printersCreated system back-ups. Monitored real-time performance of front-end processors, Oracle Databases, network interfaces and disk subsystemsLead instructor for new hires on UC4, Sitescan, and Veritas Relevant Software/Hardware: UC4, Sitescan, Veritas, Cypress, SAP, CA11/CA7 Senior Computer OperatorOct. 1999-April 2015