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Click here or scroll down to respond to this candidateCandidate's Name
2304 Cuesta ln Mckinney, TX 75072 EMAIL AVAILABLE Mobile: PHONE NUMBER AVAILABLE ObjectiveLead and support ongoing technology changes to field and office roles while providing improved tools and capabilities increasing overall job performance and effectiveness enterprise wide. Skills & Expertise Strong communications and organizational skills High level of reliability and responsibility Ability to work within strict deadlines and establish priorities Willingness to take on additional responsibilities and challenges Ability to drive, train and explain new technology concepts at all levels and backgrounds. Proficiency in Microsoft office programs and various software applications. Capacity to learn new technology and products quickly Proven technical troubleshooting ability with mobile devices, modems, computers and handhelds. Knowledgeable in implementing and upgrading offices technology needs Creative and curious solution finder Capacity to learn new technology and products quickly Proficient data analyzing and reporting capabilities Experienced in budgeting and billing systemsEducationBachelor of Business Administration Management, Baker College, Auburn Hills, MI Graduated June 2004, GPA 3.8Professional ExperienceMDTX Telecom Coordinator, Atmos Energy, Dallas, TX Oct 2019 July 2022 Handled all tasks as a contractor and promoted to employee under MDTX division supporting 2200 mobile devices. Handling invoices, vendors, circuit installs new and upgrades, managed knowledge articles, inventory control and reporting analyst. Used Airwatch, Workspace One, Cisco, Teams, AS400, Winbill invoicing system, Microsoft office suite, and Excel vlook up/formulas. Used Zebra technology along with android and apple devices. SHSR Telecom Coordinator, CW Atmos Energy, Dallas, TX Oct 2018 Oct 2019 Assisted Telecom engineer with implementation of Airwatch to better support employees our in the field. Created and managed knowledge base articles.Also provided invoice and billing support to Billing analyst. Mentored with Telecom Specialist on circuit installation, corporate office phone system and master switch board changes.Jane of all trades. Helpdesk Analyst/Technical Support, Fujitsu America, Richardson, TX Sept 2014 Oct 2018 Answer help desk calls for retail store POS Systems, network devices and overall store functions. Utilizing remote desktop support, active directory, Service desk, Skype, Outlook, Cisco. Troubleshoot registers, receipt printers, Xerox printers, iPads, Android scanners, payment devices, PeopleSoft and more. Supervisor/Reporting Analyst, Wingspan Portfolio Advisors, Dallas, TX Jan 2012 - Feb 2014 Troubleshooting various applications, databases and spreadsheets in order to assure vital information is properly captured and reported to senior management. Worked extensively with Word, excel and PowerPoint applications. Certified Trainer/Supervisor, Apple, Addison, TX Nov 2008 - Jan 2010 Executed training classes following a structured training course using lesson plans, online workbooks and practical application. Responsible for quality of new hires and maintaining overall quality within teams. Personal Assistant, Trio Salon/Steffleft Productions, Dallas, TX May 2008 - Nov 2008 Organized and maintained calendars, scheduling events, planning party arrangements, website development and executed administrative tasks.Administrative Assistant, Credit Answers, Addison, TX May 2007 - Sept 2007 Effectively organized, restructured, and maintained client database while bringing in new clientele. Scanned customer files and legal documents to implement online accessibility. Loan Specialist/Collections, Homecomings Financial, Dallas, TX Nov 2006 - May 2000 Handled inbound/outbound customer service and collection calls. Achieved set goals and objectives while maintaining high call volumes. |
