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Click here or scroll down to respond to this candidateGPCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Delmar, NY Street Address
Personable and dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.Credit card payment processingQuality controlAdaptive team playerShipping and receiving understandingOce equipment prociencySales expertiseSchedule masteryInbound and outbound callingClerical supportFreight operationsConict mediationCustomer relationsCall center experienceCourteous demeanorProblem-solving abilitiesHuman resources managementInvoicing and billingHome healthcare managementScheduling and calendar managementElectronic medical records (EMR) systemsMedical billing and ICD9 codingData entryAccounts payable and receivableComputer skillsCox Automotive Albany, NYCustomer Service Specialist03/2022 - 05/2022Assisted customers with making payments or establishing payment plans to bring accounts current.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Processed documentation and troubleshot discrepancies to build client rapport.Explained benets, features and recommendations to maximize client retention.Helped customers open accounts, make deposits, update information and carry out range of routine actions.Resolved customer inquiries, questions and concerns to consistently oer quality service and meet performance benchmarks.Organized client contracts, records and reports to strengthen traceability..Oered resolutions to de-escalate calls and solve customer issues Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.Lav Service Hollywood, FLCustomer Service Representative09/2015 - 02/2022De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Documented conversations with customers to track requests, problems and SummarySkillsExperiencesolutions.Assisted customers in making payments on accounts and setting up payment plans.Fielded customer complaints and queries, fast-tracking them for problem resolution.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.Made outbound calls to obtain account information. Assessed customer needs and upsold products and services to maximize sales.Reviewed account and service histories to identify trends and issues. Exceeded company productivity standards on consistent basis. Assisted customers with making payments or establishing payment plans to bring accounts current.Liberty Tax Service ST AUGUSTINE, FLCertied Tax Preparer11/2012 - 03/2018Reduced errors associated with missed tax benets by completing comprehensive reviews of internal tax preparation documents. Informed clients of potentially benecial products and services, resulting in additional business opportunities.Produced work papers and lead sheets, tax projects and payment estimations.Supplied detailed tax documentation needed to submit accurate corporate and individual returns.Managed deliverables such as tax returns, extensions and tax planning calculations.Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.Finalized and processed paperwork with local, state and federal government authorities.Collected detailed information and required paperwork from clients to complete tax returns.Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.Stored copies of completed returns and related documents according to company procedures and business regulations.Ponce De Leon Care Center St. Augustine,FLBusiness Oce Manager01/2007 - 03/2014Did all Medicare/Medicaid billing for a 181 bed SNF Informed customers about billing procedures, processed payments and provided payment option setup assistance.Assisted clients and family members with their nancials. Monitored daily operations and implemented changes to ensure highest quality Medical Care for each client.Maintained and veried 181 Resident Trust Funds.Directed and oversaw oce personnel activities.Recruited, trained and developed administrative team to support corporate growth and objectives.Oversaw CRM updates and backups, report generation and troubleshooting requisition.Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries. Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements. Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.Automated oce operations by managing client correspondence, records, contracts and data communications.Bethlehem Central Senior High School Delmar, NYHigh School Diploma06/1982Education and Training |
