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Professional SummaryOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Command Center Operator with over 12 years of experience in Technical Communication and an Excellent reputation for resolving problems and improving customer satisfaction.Work HistoryGlobe Life Insurance Company - Customer Service Representative McKinney, TX03/2020 - 03/2022Lawton Corrections Facility - CORRECTIONS OFFICERLawton, United States05/2019 - 03/2020United HealthCare Services Inc./Teleperformance - License Insurance AgentDallas, TX08/2012 - 01/2018ATT - Technical Support EngineerFort Worth, TX02/2012 - 08/2012Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Process Insurance Premiums.Supervised inmates during all activities and transfers to monitor compliance and implement corrective actionsAssessed coverage plans and long-term business goals to successfully align new products with plans and strategiesFill Telephone,Data and Internet orders, configure hardware, reset passwords, and resolve internet connections.Suggested software and hardware modifications to reduce lag time and improve overall speed. Followed up with clients to verify optimal customer satisfaction EMAIL AVAILABLEPHONE NUMBER AVAILABLELawton, OK 73505Online Digital ResumeSkills Technical Support Specialist 12 Years Sales & Marketing 10 Years Customer Service 10 Years Call Center Experience- Over 12 YearsEducation1998McLennan Community CollegeWaco, TXAssociate of Science: ComputerNetworking & Information Systems Minored in Elementary Education Python Programming Certificate 2021 Security Plus Course Certificate 2021 Linux Administration Certificate 2020Certifications(Property Claims Certification (Pilot CATCertification)Wardlaw (2016 Florida Hurricane CAT) Claims Adjuster license Certified Protection Officer (CPO)following support engagement and problem resolution.