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Click here or scroll down to respond to this candidateCandidate's Name
South Richmond Hill, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLEWORK EXPERIENCE:Clinton Housing Development Company, New York, NY December 2018 - PresentFront Desk PersonnelManage all aspects of the calendar, including setting appointments and organizing meetingsScreen calls, maintain phone log (field and direct all phone calls for prompt response)Act as liaison between building manager and residentsReview and prioritize all incoming correspondence. Direct to appropriate staff member for response and follow upRespond to correspondence as neededAssist building manager on special projects, as assignedIdentify training opportunities for existing employees and assist building manager with implementationProcess building maintenance and repair projects and requests for assigned buildingMonitor complaint log daily, process all requests, and concerns as necessaryContact Director of Maintenance or Director of Housing Management before contracting vendors to complete maintenance and renovation projects for assigned buildingAttend tenant meetings to address building management issuesAmerican Stock Transfer & Trust, NewYork, NY June 2020 - November 2022 Customer Service Representative / Team LeadWorked on an automated dialer system handling large call volumes dailyManually researched contact information for shareholdersSolicited shareholders votes and accurately recorded voting instructionsResponded to shareholder inquiries using fact sheets (prospectuses) and materials providedMaintained updated call center database by inputting informationProduced results and maintained required performance metricsMonitored calls in a QA role to ensure established quality standards were met, oftenproposing measures to correct or improve proficiencyGathered rep statistics on a daily basis to ensure production quotas were metRestaurant Meli-Melo, Santo Domingo, DR December 2000 February 2017Proprietor/AdministratorTrained and supervised over 60 staff membersEnsured all food safety procedures were strictly adhered to according to sanitary regulationsWorked closely with management to meet revenue objectivesImplement appropriate strategies to resolve adverse trends and improve salesMaintained safe working conditionsFollowed company policies and procedures regarding the handling of cash, property, products and equipmentCollected and counted cash values of up to $5,000 per dayAudited inventory levels to ensure product availability, and order products as necessaryEnforced all disciplinary actions while mentoring and motivating employees through a series of incentives, including bonuses, trips, and personal daysMayflower on the Park, New York, NY November 1993 - October 2000Night ManagerOversaw the entire Front Office operation to maintain high standardsServed as a point of contact for regular and VIP GuestsMaximized room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesUnderstood and demonstrated correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyRepresented the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotelManaged, recorded and promptly resolved issues or emergencies that aroseDemonstrated current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areaActed in accordance with all security and emergency proceduresCompiled adequate handover to Early staff / Duty ManagerAttended appropriate training courses, when required, and assisted with the Night Team's training and developmental effortsActed in accordance with policies and procedures when working with front of house equipment and property management systemsConducted annual and mid-year Appraisals with Team MembersConducted Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areasAssisted other departments, as necessaryEDUCATION:Pontificia Universidad Catolica Madre y Maestra, Dominican Republic May, 1989Bachelor of Arts in Hotel ManagementSKILLS: Bilingual Time Management and Organization Valid & Clean Drivers License Microsoft Office Excellent phone etiquette Social and Interpersonal Skills |
