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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLE URL: LINKEDIN LINK AVAILABLE Career Summary: Business leader with expertise in human capital management, creation of training and development programs, business development, leadership, and operational process design. Experience includes development of high performing teams aligned with critical business requirements, P&L responsibility, startup-company formation, and sales growth. Key Skills & Certifications Building High Performance Teams Sales & Operational Management Teaching/Facilitation & Coaching Recruiting & Interviewing Designing Effective Adult Learning Conflict Resolution & EffectiveListening Situational Leadership Effective Meetings Priority Management & Delegation Human Resources Functions Goal Setting & Review Caliper Certification-TalogyCorporationExperienceSpray-Net 2022-PresentSenior Vice President, Operations: Leadership of the organizations Operations team. Accountable for the strategy, design, and delivery of training programs, ongoing franchisee support in the areas of marketing, sales, production and finance for new and seasoned franchise owners and their staff. Aligning a full-time team of franchise support staff with strategy, organizational objectives and culture while ensuring a positive brand experience for all stakeholders. Redesigned and deployed new hybrid training/coaching programs for the organization designed to enhance start-up performance of new owners in the areas of financial management, customer experience and closing ratio. Restructured organizational franchisee support structure into a phased approach focused on providing the appropriate balance of direction and support to franchise owners based on performance factors of experience, tenure, business maturity and KPI performance. Key-Note speaker for the organizations annual convention, January 2023. CertaPro Painters 2013-2022Director, New Franchisee Training: Leadership of the L&D team accountable for the strategy, design, and delivery of training programs for new franchise owners and their staff. Aligning learning and development strategy with organizational objectives and culture while ensuring the positive brand experience of those who participate in learning and development activities. Redesigned hybrid training/coaching programs resulting in lead to 35%+ increases in first year franchise owner productivity for 5 years in a row. Accountable for all oversight and planning of the training functions for the organizations Annual Conference serving 1000+ attendees. 12 months rolling average Net Promotor Score (NPS) of 97.2 for training program participants with no detractors. Part of the core team that lead the organization through a system conversion from Lotus Notes to Microsoft Dynamics. Development General Manager: Provided initial training and daily business consulting to new franchise owners. Aided them in the launch and daily operations of their franchise businesses focused on; sales, staffing, production, financial management, and leadership/culture. Developed a program specifically focused on the unique needs of owners who purchase resale businesses. Hit or exceeded goal every year in the areas of franchisee productivity, profitability, growth and satisfaction. Received the GM of the Year Award in 2016.Veritas Services Inc. 2011-2013Founder/Managing Partner: Established and grew a management consulting and executive placement business. Provided management consulting and contingency executive recruiting services to multiple regional and national level clients within the B2B/B2C service sectors.Swisher Hygiene 2008-2011Regional Vice President-Northeastern Region: Responsible for all operational and sales activities, including P&L management, across the Northeastern Region of the US. Oversee twelve branch profit centers in 10 states. Staffed, trained and lead 14 direct management level reports. Created and implemented new tracking and management processes that increase average branch EBITDA by 51.3%. Created and implemented new accounts receivables collections protocols and processes that reduced AR over 60 days past due from 28% to 6%. Mid-Atlantic Regional Director of Sales: Staffed, developed and lead six sales teams over a 5-state region in meeting and surpassing revenue generation goals while aiding the Regional Vice President in the management and operational leadership of 5 profit centers within the region. Staffed, trained and lead regional sales teams across the 5-state region. Implementation of performance management and results tracking program, leading to increasing sales productivity across the region. Candidate's Name
1133 Maryland Cr. Downingtown, PA 19335 Phone: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLE URL: LINKEDIN LINK AVAILABLE Cintas Corporation 2007- 2008Advanced Management Partner: Lead and coached a team of nine Service-Sales Representatives in meeting and surpassing customer service and sales goals in a $4 million per year division. Heading a conversion to a four-day work week initiative that will save the organization significant operations costs and improving SSR job satisfaction.ByTheZip.com Directory, Inc. 2005-2007Regional Operations Director: Established a Northeastern Regional office, developed and lead District Sale Managers, managed customer service operations, regional P&L, HR and payroll departments. Developed company policies, procedures and sales training programs Key member of team that developed company mission statement and branding concepts District Sales Manager: Recruited, lead and developed a sales team of account executives selling advertising for an online local business directory and other direct marketing products to small and mid-size business owners. Lead regional sales teams that averaged 131% growth for each of the first three quarters of 2006 Planned and facilitated multi-chamber networking event attended by over 350 Chester County businesspeople College Pro Painters US Ltd. 1996-2005Business Manager: Established a new market in Mid-Atlantic Division in Philadelphia, PA area; developed and coached General Managers for the organization; lead several teams to hit proximal and yearly business objectives dealing in franchisee recruiting and profitability, business volume, royalty revenue generation, and client satisfaction. Reported to President of US Eastern Business Unit to establish the Mid-Atlantic divisional office start-up Created and facilitated training curriculum & skill development for franchisees, general managers and business developers Senior General Manager: Grew business through franchise success by overseeing existing markets in Seattle, WA area. Lead teams in multiple markets with 15-20 direct reports with yearly business volumes more than $1 million while exceeding quality rating goals of over 90% Recruited more than 115 franchisees nationwideGeneral Manager: Recruited and trained franchisees, managed operations at the franchisor level for the Upstate & Western New York State regions. Selected, trained, coached, mentored and managed 20+ franchisees in all aspects of running an independent business Franchise Owner-Morgan Painting DBA College Pro Painters of Lincoln, NE: Developed and executed business and marketing plans; recruited, hired, trained and managed multiple production crews up to 15 employees; oversaw and maintained sales, client relations/satisfaction, financial and operational management of the franchise; developed, trained and delegated tasks to Job Site Managers and Production Managers. Setting unsurpassed area records by increasing sales 133% and profits by 362% over three years. 1997 Quality Franchisee of the Year Franchisee of the Year & Presidents Club Award: 1998 & 1999 EducationUniversity of Nebraska, Lincoln, NE Bachelor of Science in Business Administration, 1999 |
