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Click here or scroll down to respond to this candidateCandidate's Name
Jackson, Tn PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVEVersatile customer/patient-oriented specialist well versed in performing diverse administrative functions for patient care with a high degree of diplomacy and problem-solving acumen. Believes strongly in good customer service delivery. Has superior interpersonal and oral communication abilities. Extreme attention to detail with accuracy of medical records. Remarkable ability to multitask and prioritize work. Effectively able to work alone to analyze, collaborate, troubleshoot, and fix concerns. Dependable, self-motivated and enjoys working with others. Positive upbeat team player with good communication and time management abilities.PROFESSIONAL EXPERIENCECoram Healthcare February 2015 PresentIntake Specialist Ability to read, analyze, and interpret insurance and medical documents, while understanding and communicating effectively with, patients, providers, and insurance representatives. Develops relationships with physicians, healthcare service providers, and internal and external customers to help improve health outcomes for members. Effectively and efficiently manages a diverse workload in a fast-paced, rapidly changing regulatory environment Provide service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages, and addressing the needs of the customer Lead Sales Associate June 2008 June 20015Men's Wearhouse Responsible for creating training regimen for new sales associates and training them. Focused on the needs and requirements of customers, anticipated their needs, remained sensitive to customers while performing services for them and being responsive to customer needs Sought to understand issues, solved routine problems, and raised proper concerns to upper management in a timely manner. Applied advanced critical thinking and conflict resolution skills using creative approaches Communicated effectively Pharmacy Cashier December 2006 September 2009Kmart, Sears Holding Answered phone calls from patients with questions about their prescriptions and scheduled follow-up appointments as needed. Maintained knowledge of current pharmaceutical products. Verified patient insurance information and accurately processed prescription orders Store Manager June 2006 October 2008Closet Fashion Recruited, hired, and trained associates. Developing them into productive team members with excellent product and customer service knowledge Analyzed sales data, including profit and loss statements, to compose store budget to cut costs Accountable for completing activities and thought beyond standard approaches to provide high-quality work/serviceEDUCATIONUniversity of Phoenix, Tempe, AZ EXPECTED IN 04/2023 Master of Applied Science: Healthcare ManagementLane College, Jackson TN 04/2012Bachelor of Applied Science: Business Administration and ManagementPROFESSIONAL SKILLSDemonstrate positive and professional written, verbal, and nonverbal communication skills Strong analytical, problem-solving abilities, solid communication, and negotiation skills. |
