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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Danbury CourtBossier City, Louisiana Street Address United StatesMobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEWork Experience:Case Investigation SpecialistHUB Enterprises406 East Madison StreetBroussard, LA5/01/2020 03/06/2022Duties, Accomplishments and Related Skills: Made outbound and received a high volume of inbound phone calls Strictly adhered to company and client policies to assist the public Conducted interviews, and shared important health information on behalf of the Louisiana Department of Health (LDH) Infectious Disease Epidemiology Department Protected case confidentiality and followed all Protected Health Information (PHI), Personal Identifiable Information (PII), Health Insurance Portability and Accountability Act (HIPAA) protocols; Stayed abreast of Center for Disease Control (CDC) and Louisiana Department of Health expectations through ongoing trainings and implement current epidemiology protocols Navigated SalesForce software platform to accurately document all information, requested resources, submitted support tickets, etc.; utilized Zoom and Microsoft Teams to attend trainings and meetings, troubleshoot, communicate, etc. 100% fully remote - Consistently reached companys key performance indicators (KPIs) Advanced Medical Support AssistantU. S. Veterans Affairs Overton Brooks VA Medical Center 510 Stoner AvenueShreveport, LA8/01/2018 04/01/2020Duties, Accomplishments and Related Skills: Strictly adhered to and enforced agency policies and procedures Established professional customer service relationships with new and existing veterans Coordinated information exchanged for the co-managed patient Managed appointment scheduling including electronic waiting list and recall reminders, performed reviews of active/pending consults, provider direct orders, and Veterans Crisis Line Managed telephone demand (receiving and documenting) Specialty consults completion tracking Multitasked while providing face to face customer service and answering a high volume of calls Provided superior customer service to patients while handling difficult emotional situations Addressed customer service concerns and coordinated solutions Completed triage forms for walk-in and scheduled patients Reviewed/printed Medication Reconciliations sheets prior to provider visit Prepared documents requested by Veteran and/or Primary Care Provider Advanced knowledge of medical terminology and abbreviations as well as knowledge of Managed Care concepts.Administrative Assistant 3State of Louisiana Civil Service - Bossier Parish Community College 6220 East Texas StreetBossier City, LA5/01/2017 - 8/01/2018Duties, Accomplishments and Related Skills: First point of contact for visitors of the department in and on the telephone Provided information, instructions, and materials as requested by students, faculty, and others who contacted the department Managed office functions such as communications, meeting schedules, work plans, staff assignments, and distributed information Updated office databases, lists, and files to ensure completeness and accuracy Maintained secure filing systems to ensure the prompt availability of accurate information Processed payroll Maintained the departmental calendarsSocial Services Analyst 1State of Louisiana Civil Service - Department of Children and Family Services 1525 Fairfield DriveShreveport, LA12/01/2016 - 3/01/2017Duties, Accomplishments and Related Skills: Worked with and supported team members in a call center Interpreted and applied federal, state and local laws and regulations, program directives, and agency policies and procedures in the Supplemental Nutritional Assistance Program. Completed forms and necessary correspondence in connection with building case records Explained program to applicants and discussed its rules and procedures, assessed clients willingness and ability to comply with program mandates, identified barriers to participation, and selected resources to eliminate barriers Monitored program participation to determine compliance and took appropriate action to ensure that participants fulfilled program obligationsAdministrative Assistant 3State of Louisiana Civil Service - University of Louisiana at Lafayette 104 University CircleLafayette, LA3/01/2013 - 12/01/2016Duties, Accomplishments and Related Skills: Worked closely with the Department Chairman in executing administrative functions and identifying and helping to address key departmental imperatives Assisted faculty consisting of 28 members by providing the administrative support needed in achieving success in the classroom Facilitated the hiring, training and management of student workers while providing general assistance to students of the department to enhance their university experience Administrative Coordinator 3State of Louisiana Civil Service - Acadiana Area Human Services District 214 Jefferson StreetLafayette, LA9/01/2010 - 3/01/2013Duties, Accomplishments and Related Skills: Handled a high volume of incoming telephone calls and walk in requests for information, informed the public of programs and services offered by the Office for Citizens With Developmental Disabilities Strictly adhered to agency policies and procedures Established and maintained electronic files Organized and maintained paper files and materials; ensured confidentiality of information Managed motor pool Prepared correspondences, reports, tables, records, etc. Administrative Coordinator 3State of Louisiana Civil Service - Louisiana State University Medical Center 2390 West Congress StreetLafayette, LA10/01/2005 - 9/01/2010Duties, Accomplishments and Related Skills: Interfaced with varied populace of patients while working in several departments of a non-profit hospital Worked as a patient advocate ordering medicine in Prescription Assistance Program. Enrolled eligible patients in Medicare Part D and Low Income Cash Subsidy Program Communicated with patients, physicians and support personnel to resolve issues regarding care, scheduling, and all needs of patients from the clinical administrative standpoint Advanced knowledge of medical terminology and abbreviations Worked a wide scope of clinical processes, communicated and recorded test results Securely maintained computer based test results and the patient medical information Education:High School Graduate with some collegeAmy Bradford Ware High School Opelousas, Louisiana University of Louisiana at Lafayette Lafayette, Louisiana Skills: Prior experience in remote call center with strong telephonic customer service skills Experience in medical clinics and hospitals with sound understanding of medical terminology and working knowledge of ICD-10 and CPT codes, insurance, and Medicare/Medicaid services Self motivated and detail-oriented with ability to multitask effectively in a fast paced environment with minimum supervision Strong interpersonal skills, excellent grammar, effective in verbal and written communications Excellent administrative skills including planning, organization, researching, problem solving, prioritizing tasks to meet time-sensitive deadlines, and follow-up skills Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, Microsoft Excel, Salesforce, as well as with various electronic medical record systems and ability to quickly learn new programs as required Proficiency in typing and keying in information and navigating multiple systems Proven success working effectively in the field as well as from a home office |
