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KT S. AkinrolabuIndianapolis, IN  (H) PHONE NUMBER AVAILABLE  EMAIL AVAILABLEProfessional SummaryI have completed my Masters Degree of Science in Business Administration with 10 years of customer service experience. Provides excellent interpersonal skills, a dedicated work ethic, and thrives both independently and when working with a collaborative team. Customer service oriented and dedicated to solving problems. I am now a package handler, I be scanning and loading packages on the trucks before all of the drivers come to work, and start leaving FedEx Ground lot to deliver all of the packages.EducationBachelor of Science in Business Administration                                                                          May 2019Indiana Institute of Technology-Ft. Wayne, IN (attend Indianapolis Campus)
Associate of Applied Science, Concentration-Business ManagementHarrison College-Downtown Campus, Indianapolis, IN 				May 2016Deans List: Fall 2012, Winter 2014, Fall 2017Master of Applied Science, Concentration - Business AdministrationIndiana Institute of Technology-Ft. Wayne, IN (attend Indianapolis campus) 	                May 2022Relevant CourseworkCritical Thinking and Problem Solving  Business Marketing  Business Management  Business Mathematics  Introduction to Finance  Group Dynamics  Leadership Development  Macroeconomics  Spreadsheets and Accounting  Human Resources Law


Work ExperienceFedEx Supply Chain, Indianapolis, IN                                                         June 2019-February 2020Shipping/Receiving Clerk     Transferred and Organized merchandise to its proper location     Maintained inventory of shipping materials and supplies     Accurately entered date and complete daily reports
FedEx Express, Indianapolis, INMaterial Handler                                                                                             March 2021-October 2022     Driving strings of packages to all the package handlers     Helping all the package handlers put all the packages on the conveyor belt     Taking all the strings of empty container lot where the other department can pick up the empty contains and reload all of packages.     Making sure that all the orders has been processed, ready to be shipped by grown and airTSD Global, Greenwood, IN                                                       		 December 2017-April 2018Call Center Customer Service Representative     Provided effective first contact service to AT&T customers     Answered inquiries from AT&T customers regarding services and contracts; researched and provided information to approximately 25 customers daily     Updated AT&T customer contracts
     Maintained client database by ensuring customer information was current and correct     Marketed additional services to current AT&T customersMcDonalds, Indianapolis, IN                                                    		 September 2005-June 2016Crew Member     Received Excellent Customer Service Award for Outstanding Service Delivery-September 2014     Successfully transitioned over time period of 16 years between 4 separate McDonalds franchise locations within the state of Indiana; including Indianapolis, Hammond, Portage, and Merrillville     Provided excellent customer service at all time by greeting guests, delivering prompt, professional, and efficient service, and quality with strong attention to detail and satisfaction     Prepared, organized, and maintained 10 menu items as required for cold station orders     Operated drive-thru station including taking orders from customers, completing monetary transactions, and correctly serving customer orders per specific requestsLeadership and Community Involvement     Goodwill of Central and Southern Indiana: Volunteered for planning team for Nurse Family Partnership     Member, Business Club, Ivy Tech, Gary, IN		2011-2012 Academic Year
FedEx Ground, Zionsville, IN                                                                                  November 2022-CurrentPackage Handler      Scanning and Loading packages     Unloading and loading trucks     Sorting packages of various sizes     Helping all of the drivers make sure all of the packages are loaded on the correct priority trucks after all of the packages has been scanned.      ensuring successful delivery and transfer of goods to its intended destination