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PROFESSIONAL SUMMARY:Ability to stay friendly and calm, even when a patient is irate and demanding unreasonable requests. Exceptional ability at providing top notch patient care service and anticipating patient needs based on knowledge and experience in the industry. Excellent problem-solving and critical thinking skills.My goal is always to grow and expand my fullest potential through every work opportunity. My aim will always be to assist those around me in any capacity for which they may need me. My career objective is similar to my lifes perspective and lifes goals; to be a positive change agent and a resource for those that seek to have good and positive information.PROFESSIONAL QUALITIES & STRENGTH:Medical Terminology/Medical BillingKnowledge of Medication/Medical SuppliesPatient Engagement/ManagementCustomer Engagement/ManagementCritical Thinking/Problem SolvingExpert Administrative Support/ManagementEffective Communicator/Detail OrientedStrong conceptual and analytical skillsPROFESSIONAL EXPERIENCE:Delta Community Supports Warminster, PA 5/2020-to PresentDirect Support ProfessionalProvides direct care to those with intellectual and developmental disabilities.Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.Fosters positive relationships between caretakers and individuals served.Ensures client safety and maintaining a safe environment.Reminds and assists clients with self-administration of medications (with proper training).Encourages self-help activities.Reports changes in clients condition or family situation to administrators and supervisors.Documents services provided.Performs home management functions such as light housekeeping, laundry, bed making, and cleaning.Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up.Accompanies clients to scheduled appointments and transports clients or running errands for clients.Assists with toileting, including bedpans, urinals, and commode chairs as necessary.Acelero Learning Center Philadelphia, PA 6/2019-to 5/2020Teachers AssistantCreates developmentally appropriate programs for studentsDevelops weekly lesson plans, activities and class set-upsAssesses childrens needs and developmentWorks closely with families to encourage mutual cooperationProvides guidance to instructional staff to help resolve issues with students when necessaryEnsures the safety of all children in our programClosely follow licensing regulations related to childcareFishers of Knowledge Development Center Philadelphia, PA 6/2018-to 06/2019Day Care Lead TeacherCreates developmentally appropriate programs for studentsDevelops weekly lesson plans, activities and class set-upsAssesses childrens needs and developmentWorks closely with families to encourage mutual cooperationProvides guidance to instructional staff to help resolve issues with students when necessaryEnsures the safety of all children in our programClosely follow licensing regulations related to child careEarly Childhood Development Center Philadelphia, PA 2/2014-6/2018Day Care Teacher's AssistantObserve and monitor children's play activities.Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.Instruct children in health and personal habits such as eating, resting, and toilet habitRead to children, and teach them simple painting, drawing, handicrafts, and songsOrganize and participate in recreational activities, such as gamesAssist in preparing food for children and serve meals and refreshments to children and regulate rest periods.Anderson Enterprises Philadelphia, PA 6/2013-PresentScheduling AssistantAnswering Telephones/SchedulingGreets visitors in person in a prompt, courteous, and helpful manner.Schedules and maintains appointments through computerized scheduling program.Answers telephone, screens calls, take messages, and provides information availability to Title Companies and Mortgage BrokersSorts and delivers mail, medical records, and other correspondenceEDUCATION:Job Core of Philadelphia, PA 7/2014  10/2015Major  Medical AssistantJob Core of Philadelphia, PA 7/2013  6/2014High School Diploma