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Title Customer Support Hardware Configuration
Target Location US-IL-Bolingbrook
Email Available with paid plan
Phone Available with paid plan
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Bolingbrook, IllinoisEMAIL AVAILABLEPHONE NUMBER AVAILABLEEngineer, Programmer, DiagnosticianTechnical SkillsProficient coding, testing, and troubleshooting via C, C++, C#, UNIX, and assembly languages for embedded and downloadable (bootloader) applications.Experienced with lab tools such as oscilloscopes, meters, traffic analyzers, soldering.customer support for major phone carriers, including Bluetooth and WiFi applications.Experience with MontaVista Linux kernel and driver development and usage; VxWorks management.Experience with assembly languages for 8, 16, and 32-bit Motorola, Intel, and Marvell microprocessorsExperience with embedded programming for ARM microcontrollers.PCI, PCI Express, Intelligent Processor Management Interface (IPMI); Boundary Scan development, API generation and maintenance, AX-4000 Traffic Generator; RTOS, I2C, RS232 and RS485 protocols.Employment History8/4/2021  Present: TechnicianCTDI, Elwood, Ill.Repair faulty media equipment for Comcast, Comscope internet, telephony, and audio/video applications.8/1/2013  12/17/2020, Technical SpecialistAlcatel-Lucent, HCL America, Naperville, Ill.:Resolved all hardware, software, and administrative issues for wireless vendors (Sprint, Verizon, TMobile, NTelos, Cricket), featuring hardware diagnosis and repair, call traffic solutions, and cell management maintenance via C, Linux, and Unix scripts.Tutor fellow engineers concerning hardware, software and firmware support, increasing overall staff expertise.Impart expertise to Alcatel-Lucent (India) personnel and co-workers, including C, C++, and Linux coding and troubleshooting practices, thus improving companys global developmental and field support abilities.Share knowledge to co-workers on telephone switching system hardware configuration and diagnostic pointers, including tutorials on C-based algorithms, increasing team knowledge of switching system components.12/9/2009  8/1/2013, Engineer, ProgrammerAlcatel-Lucent, Naperville, Ill.:Prompt completion of development, test, and maintenance of operational C, C++, Linux, and assembly code for various circuit packs (downloadable, embedded), fan and fuse panel circuitry, consistently meeting customer delivery dates.Enhanced port integrity and increase transmission bandwidth by rebalancing network path capabilities.Timely and accurate resolution of issues in circuit lab, system lab, US and global offices in conjunction with France and India co-workers.EducationMasters Degree, Computer Science, DePaul UniversityBachelors Degree, Electrical Engineering, DeVry Institute of TechnologyI have a variety of skills, which is beneficial to any organization that relies on their personnel to be flexible with the ever-changing engineering markets.

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