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Candidate's Name
Street Address  Wheatfall LaneAustin, Texas Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfile Energetic, organized and disciplined individual with over 20 years of administrative and customer service experience in both the private and public sector.Education Attend Capital Court Reporting School in Austin, TexasExperienceInformation SpecialistNovember 15, 2015  Present, Front Desk atThe Housing Authority of the City of Austin (HACA), Austin, TexasCommunicate with the general public, social service agencies and prospective residents on eligibility requirements for admission to Housing Choice Voucher (HCV).Provide technical assistance to HCV waitlist applicants, social service organizations and other relevant parties in advance of, during, and after the HCV waiting list opening.Conduct eligibility interviews for the HCV program; entails review of identification documents, income documents, application packets, criminal history reports, preference eligibility and ensuring all required forms and signatures are collected.Use relevant program regulations to calculate income, assets and expenses.Process eligibility determinations following the HUD verification hierarchy and HACA Admin Plan.Complete data entry of all information about the applicant family into the Housing Management System in current use.Create and organize applicant files in a consistent manner as identified by the Department Director and communicated through file checklists.Meet deadlines with file-error rate of 10% or less.Communicate with the applicants throughout the process until the family receives a housing offer or HCV.Assist the Admissions Clerk as necessary with the processing of all files, mailings and necessary paperwork.Insurance SpecialistJuly 1989-2008, Texas Department of Insurance, Insurance Specialist received and responded to open records requests under the provisions of the Texas Insurance, Property and Casualty Programs, specialty Professional Liability Communicated with other during Legislature to assist with responding to House Bills. Specialty Errors and Omissions Professional Liability.Answered phonesMailPresentations to Deputy Commissioner to recommend approval on aResponded on inquiries from Texas Sunset Advisory Committee on Property and Casualty programsOther duties as assigned.2012-2013 Worked at home and contracted with Texas Health And Human ServicesAnswered calls inboundMedicaid recipientsQuestions regarding questions on Medicaid and MedicareBilingual, speak, write and read fluently in SpanishTraining in Mental Health and First Aid USAEmployee Cyber security AwarenessFair Housing Conference