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Title Administrative Assistant Registration Specialist
Target Location US-NJ-Gloucester City
Phone Available with paid plan
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Ralsa (Rali)Vatseva[ Office Clerk]My background isin infomationtechnology inching business &residential castomer computerSupport & troubleshootingcommunication suse andrework operations. (2017-2022)Lats have extensive experience inustomer support & management,Funing 5.00059 restaurantwith 30+ employees (2001-2017)+ Employed at Underwood MemorialHospital in Woodbury. NI (nowInspr in Radiology RecordsDeparment (1998-2001),Transered to ER registrationspent, entered billing codesand dts fr prope insurancecoverage and enbursement 8wel as fing and organizingpatent data following all HIPAAinsurance eguaions, while atthes tine ling ropeprocedures fr sharing vtin pat orton wiharity of clinics & providers[S06 N. Lincoln Ave, National&PHONE NUMBER AVAILABLEExperienceWork Experience[Dee 2019 - Mar 2022] Relibility Engncerng Operations Engines Il (Dee 2019 - Mar 2022) -[Comeast NOC (NationalOperations Center Lakewood, CO]* Relibility Engncering Operations Engineer I (J 2017 -Dec 2019 - Intl employed as contactorthrough NCS Technologies) - [Promoted wihincuret poston completing taining & assisting wiigherlevel engineers with overnight mintenances and procedres. Trine & cried i ing 911 outages to FCC(Federal Communications Commission) when necessary, following outage minutes & other detailedegulatins for compliance. [Comcast NOC Mount Laurel, NJ* owner / Manager (Feb 2001 -July 2017) Eis Family Restaurant Previously Pa Pizzeria)Responsibiiies:= Detlzated engincet experienced in the identification of issues elated to system ath platform slay,environment changes or operational configurations, ensuring mitigation snd ial pat+ Experienced toubleshote ith ken fasts on men ie to rp (MIT) tress a fornational divisional or platform level standards+ Proven ineiden manager including outge bridge management, system notification, exceutive notations,and rosea escalations and engage.+ Monitor voice network in National Operations Centr (NOC) by diagnosing and woubleshosing SST, VOIPCAS, SIP & tnnking devices. Deteet network outages and dem reportable satus for FCC RegulationsTroubleshoot operational issues & overall upkeep and maintenance of designated areas of transport leveltelephony network infastuctureDiagnose and repair complex transport lve incidents in conjunction with alii carers and vendors+ Suppor technical outage bridges and engage appropriate resources to dive issues to closure+ Cented in Federal Communications Commission (FC) regulatory compliance reporting standardization.* Flexible and accesible resource comfortable providing 247 customer suppor for eriiea ses based on anonal ation and page out suppor.+ Divet itd party agencies (ie. ATA, Verizon) intemal esources, and extemal resources whiletroubleshooting and reslving complex peer-to-peer or vendorisuplir troubles Focusing on rapid restoration,+ Validate platform or network maintenance ensuring Zero impact change management with emphasis on timelyback-ou procedures and SOP+ Proven inferoperbility and interconnection tess ina produto * tsironmentStandard engineering support for product engnceing teams integrating new applications and networkarchitecture updates inclodng IMS, Broads, MGW, and 911 Emergency Services+ Independent and igh sense of urgency oriented when asessng mates of significance ina highly volatilework environment with evlving priorities.+ Confident cross team eoordiator interacting with dlferent teams and engincring levels inelading leadershipand senor leadership communications.+ Proven problem management analysis, including data collection, discovery and statistics presentations used 19improve process,+ Sound writen communication sis soto crests, cit, and revise standard operating procedure (SOP)documents, Ensuring clear instactin and situational functions within he organization are accounted for inthe proces.Education[May 2018 - Jul 2018)[CompTIA Network Certification - Incomplete)[Network Learning Insitute (NLD}] [Moorestown NI]+ {Design and implement into ranning netwerks = Congr, mange, nd msn sential etekdcvices = Use devices suchas switshes and router 0 segment network We an rete een networkscoy beets and roback of existing network congrats plement ctwerk ocr sandr,tad protocols Troubleshoot etwork problems  Support the craton of viualiand paworts,[Sep 2001 - Dee 2002][Bachelor's of Science in Computer Science]Rutgers University) (Camden, NJ]+ Data Structures Design & Analysis of Algorithms, Database Concepts, Design & Management  Object(Oriented Programming inva, C+ + Cand Systems Programming with UNIX shell Python[Sept 1998 - May 2001][Gloucester County College - Sewell, NJ]+ Associate of Seiene in Compute Sience

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