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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional with call center experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality and maintain and safeguard patient privacy.oAcademic Honors Recognition Honor Roll.oUltimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.oWell-organized, manage time and priorities in multi-task environments.oEffective problem solver, able to assess situation and identify solutions.oMicrosoft Office Applications: MS Excel MS Word MS PowerPoint.oTyping Speed: 45 WPM.KEY QUALIFICATIONSMedical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBsRevenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party PayersElectronic Health Records (EHR) Electronic Medical Records (EMR)Managed Care (HMO, PPO, and POS) Workers CompensationInsurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)Front Office Operations Medical Office Procedures SchedulingMedical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)EDUCATION & PROFESSIONAL DEVELOPMENTUltimate Medical Academy Associate of Science Degree Medical Billing and Coding, 2023LinkedIn Excel Essential Training Microsoft 365, 12/2022LinkedIn Overcoming Insecurity from Overconfidence at Work, 12/2022LinkedIn Confidence, How to Overcome Self-doubt, Insecurity, and Fears, 12/2022LinkedIn How to Listen and How to be Heard, 12/2022LinkedIn Building a Flexible Career, 11/2022WORK EXPERIENCEPrivate Duty Care Boone, IA 06/2008 PresentCaregiveroProvide in-home care services and assist disabled client with activities of daily living.oSchedule medical appointments, pass medications, and transport to locations outside the home.oManage finances, prepare meals, run errands, and handle housekeeping duties.ADP INC. American Airlines Des Moines, IA 02/2005 06/2008Customer Service Representative Call CenteroAnswered inbound phone calls and handled questions regarding accidental health insurance.oPlaced outbound phone calls as needed, explained benefits, and accustomed to handling confidential information.oChecked to ensure that appropriate changes were made to resolve customers' problems.oKept records of customer interactions or transactions, recording details of inquiries, complaints, or comments.oReferred unresolved customer grievances to designated departments for further investigation.VOLUNTEER EXPERIENCEAmerican Cancer Society Des Moines, IA 11/2015 11/2022VolunteerHeartland Baptist Church Ames, IA 01/2000 06/2015Volunteer Nursery Aide |
