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Click here or scroll down to respond to this candidateCandidate's Name
WEIRTON, WV Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCESupport Associate IIAmazon - Imperial, PA July 2020 - December 2022 Configure, install, troubleshoot laptop, desktops, and thin client devices, and mobile devices. Configure, install, troubleshoot HP LaserJet printers as well as direct thermal Zebra printers. Develop documentation for users as well as for team mates. Mentor new hires on the technical part of the work duties Order items for inventory stock, projects, any other needs. Track items in inventory system. Rare but, configure switch ports so they are usable by computer peripherals.i.e. phone, printers, desktops. Respond to user issues via ticket system (Remedy and Sim), email, instant messaging, and walk-ups,and assure work is completed within SLA times. Take charge of site projects from cradle to grave. This required coordination efforts from Operationsmanagement personnel. Troubleshooting is hardware and software level. Maintain computer client systems compliance. (Vulnerability remediation)Coordinate moves, adds, change requestsVulnerability Remediation / Microsoft SCCM Client Administrator January 2019 September 2019BNY Mellon c/o Insight Global - Pittsburgh, PAFocus on Windows 7 and Windows 10 desktops, laptops, mobile devices such as Windows Tablets Microsoft Security Patch management as well as SCCM client healthResearch, evaluate, validate remediation plan through third party rescan for vulnerabilityWorking remotely only, using standard and proprietary tools to determine root cause of vulnerabilitiesBuilding simple scripts to automate functions to attempt mass remediationRepair Windows WMI components and/or SCCM on client machine(s) when neededUpon determining action of remediation, and confirming remediation, submit findings to management personnel for review and inputMonitor deployment throughout deployment cycle, report statistics weeklyBuild SCCM collections of machines affected in SCCM for SCCM team to deployIf package needs to be built, send documentation to scripting team to build scriptWork with globally placed teams to complete each task, when necessaryDesktop Support Specialist/Analyst August 2018 - October 2018Dicks Sporting Goods c/o TEKSystems - Pittsburgh, PAAssist with POS migrationAssist with Windows XP to Windows 7 migrationDetermine hardware/software issues viaRemote Desktop Data backup and restoreDesktop Support Specialist/Analyst January 2018 March 2018FedEx c/o Tek Connexion - Pittsburgh, PAImage new systems to deploy nationwide for migration from Windows XP to Windows 7Remotely backup data from current PC, after field tech installation, reinstall data and filesConfigure newly installed system for use. i.e. Printer reinstallationMaintain Active Directory for computer accountsCreate scripts to lessen system time needed for pre field installationProvide technical assistance to other team members as neededSystem Administrator A/V February 2016 June 2017CSRA Corporation - Stuttgart, GermanySupport of user Windows 7, 8, 10 systems, thin client and PC format on multiple enclaves via phoneemail, assigned tickets, and deskside. Escalate if neededMigrate PCs from Windows 7 to Windows 8, or 10Software support of many Microsoft applications, and other vendors, some proprietarySupport of peripheral devices. i.e. printers, plotters, multi-function devicesSupport network connectivity, copper and fiberGeneral telephone supportMaintain DNS, DHCP for print devices and computersCreate, delete, maintain Print queuesSimple Cisco switch configuration and activate/deactivate portsResponsible for organizational movesMaintain and/or modify user/computer/peripheral management via Active DirectoryKey and rekey of Secure phonesConference room scheduling and conference supportVTC scheduling and conference supportVTC system maintenance, troubleshoot and resolve system issuesWork with other organizations to provide successful higher level conferencesDesign a solution for a long term special eventResearch and recommend solutions for projectsLife cycle managementAsset management / inventoryRespond to tickets via Remedy system Support of users from Executive level (Generals) downward.Network Administrator November 2015 January 2016Harris Corporation - Dayton, OHServer build and support of a network of physical and virtual servers at Wright-Patterson AFB.Given the task of building a Mcafee EPO (HBSS) server to enforce policies to the workstations following prescribed DISA guidelinesResolve other computer vulnerabilities to satisfy DISA STIG requirements.Maintain Active Directory. Cleanup the old item.Responsible for backups of servers.Responsible for cross domain transfer of data.Desktop support. Imaging or reimaging of workstations.Print server management, to include creating and maintaining of print queues.Information Assurance Officer.Bring forth suggestions of how to make some tasks simpler by automating them.Computer Support Tech September 2015 November 2015Arcelor Mittal c/o Mastech, - Weirton, WVHardware/software support to users via phone, remote session, and/or deskside supportProvide above support to local site as well as remote sites.Printer support. Escalate to third party vendor if necessaryAttend weekly Skype meetingsSupport of higher level executives and belowCSA/Desktop Support/Server support/administrator March 2014 September 2015Ohio County Schools - Wheeling WVRespond to users hw (hardware) and sw (software) requests or issuesResolve user issues via email, phone, remote session, or deskside using approved toolsCreate and maintain accounts within Active Directory (AD)Create/maintain print queues for print devicesLife cycle replacements, moves, relocating offices, etc.Assist team members in any project task neededRecently relocating schools computer hw and sw to a new consolidated school, as well as new setups for offices and conference roomsFocal person for VTC systems (desktop and conference room) as well as webcams and similarResponsible for creating, implementing, and executing a procedure to migrate all XP machines to Windows 7 Professional via network, or deskside imagingResponsible for creating and implementing a plan of Windows server (2003/2008R2) patching and updating of all computer systems using approved toolsInstall software, patches and updates via batch filesMaintain a tracking of all tickets via proprietary applicationMaintain a good rapport with POCs and users at each locationRespond to Break-Fix/Change requests in a timely mannerComplete other tasks as requiredVTC Admin/Customer System Administrtor August 2012 February 2014European Command, C/O Vykin Corporation - Stuttgart GermanyFocal person for VTC Administration for EUCOM HQ building.Schedule, monitor and troubleshoot conferences and equipmentUser support via telephone, remote control, or desk side via Remedy Ticketing system.Windows 7 and Windows 8 systems.Appointed SPOC (single point of contact) of executive level persons (Generals) and below within the Commanders officesResolve user issues, hardware or software, documenting resolution process.Install hardware/software via prescribed policies/procedures.Research user issues which had no existing remedy, troubleshoot to root cause, test, document, and apply resolutions.Printer administration Create/manage print queues, installation and troubleshooting of print devicesUse Active Directory to create and /or modify accounts and other usual account management.Windows 7 refresh and PC life-cycle replacementWindows 7 patch management as it pertained to ensuring SCCM client healthTech Analyst II November 2011 June 2012The Childrens Institute - Pittsburgh, PAWindows Server 2000, 2003, 2008, and Server 2008 R2 administration, software updates, system patches, system builds, configuration and monitoring some GPO maintenance.Member of the Windows 7 migration teamSecurity Baseline analysis, and mitigation/resolutionUser support both deskside and remote of Windows XP and Windows 7 systemsPrinter Network and personal setup and maintenanceHelpdesk representative for several hundred usersUser/group maintenance via AD 2003/2008Research, evaluate, recommend new or improved software packagesMaintained, scheduled and established IP/ISDN connections for the VTC system.Member of evaluation team for new site-wide productsCreate system and procedural documentationMaintain/modify daily Server backups via ArcServeTrain users on usage of different technology peripherals of both software and hardwareAvaya phone system administrator, also wiring new connections from phone to punch-down blockSophos Endpoint Protection and Sophos Safeguard administrationiPrism familiarityIronmail administrationiPhone configuration and managementVTC Manager/ Engineering Specialist III June 2010 August 2011CSI, Dayton, Ohio Wright-Patterson AFB (ASC)Responsible for all Video Tele-Conferencing (VTC) operations, classified and unclassified across different networks. IP and ISDNSchedule and monitor locally scheduled audio and video conferences via Accord MGC-100, 50, and 25 bridgeMonthly metrics reporting of all VTC/Audio conferences handled to include the utilization or underutilization of VTC systems, and in cases AV conference rooms in generalUse of various software collaboration tools. i.e. Adobe ConnectSchedule/monitor VTC as well as Audio conferences classified and unclassifiedSchedule outside contractors for system updates/installation/servicePerform routine maintenance on all equipment in VTC/Audio conference roomsResponsible for evaluating all rooms, and recommend an implementation plan to redesign for currentand future technologiesMaintain DISA certification for all conference rooms and bridge (Multipoint Control Unit) via baseprovided IA guidelinesObtain comparative bids from vendors in order to determine the best value/price.VTC Manager March 2010 June 2010Eyatek, Columbus, Ohio DLAObtain current VTC capabilities and design upgrades, then obtain quotes and submit recommendations for upgrades for the rooms to current and future technology.VTC Facilitator for both classified and non-classified conferencesMaintain all equipment in VTC/AV rooms. Working with third party vendors when needed.Work incidents via BMC Remedy systemFunctional System Administrator II May 2009 March 2010CSD, Dayton, Ohio Wright-Patterson AFBEnterprise team member that managed and assisted a large mixed IT server infrastructure (Windows, Unix and Linux)Apply patches as needed and per government TCNO directives.Install and configure Solaris on SPARC based machines.Assist in determining if UNIX/Linux machines may be either virtualized, or moved to a Windows platformWorked on baseline project to bring all UNIX machines up to a common standard without disrupting data and minimizing downtime.Implemented an update server for UNIX platform machines.Run System Readiness Review (SRR) and obtain/retain C&A approval for UNIX machines.Ensure information security/assurance policies and principles are an integral element of the operating systems.User, group and account maintenance using Active Directory (AD), System Center Configuration Center (SCCM), Argent Agent, Remote Desktop, Dameware, Directory & Resource Administration (DRA), and other approved Commercial Off The Shelf Software (COTS) and Government Off The Shelf Software (GOTS) applications.Work with other departments to test, schedule, monitor, and participate in the installation of all other software, updates, and upgrades.Deploy, patch, maintain and troubleshoot desktop, laptop and server operating systemsMaintain weekly and monthly UNIX backups.Take 24/7 on call duties as per rotation.Resolve user hardware /software issues through BMC (Remedy) tickets, using Remote desktop tools, or in person. Support ranging from printer support to account and group resolutions.Hardware/OS/application implementation, upgrades, and support.Print Server Migration lead for Windows Server 2008R2 and Windows 7 migration team as well.Reviewed technical solutions and identified technical concerns or issues.Recommended changes in work processes to improve efficiency.Usage of Active Directory for user/group maintenance.System Administrator November 2008 May 2009CSC, Clarksburg, WV DOD BiometricsManage, deploy, integrate, remediate/fix, maintain, patch and troubleshoot Windows desktop and Windows Server and Linux Server (Redhat) systems.Deploy, patch, maintain and troubleshoot desktop, laptop and server operating systems.NIPR/SIPR account maintenance via Active Directory, and approved web based tools.NIPR/SIPR deployment, configuration, and supportIn/Out processing of users / creating/modifying/deleting user accounts.IA scans of all media, entering siteVTC SME Admin for secure and non-secure sessions.24x7 Help desk agentAnalyzed installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organizations business requirements.Recommended changes in work processes to improve efficiencyImplemented a reimaging procedure utilizing Clonezilla24x7 on callCommunications Engineer March 2008 November 2008EDS, Fayetteville, NC Fort BraggAs a member of Team EITC development of whitepapers associated with video conferencing, streaming video, data collaboration and any others subject matter I may have pertinent background withinTo obtain from Ft. Bragg and other facilities requirements for futureVideo Conferencing needs, or upgrades, and set a standard baseline for all conferencing needs by abiding by current DOD, JITC and other guidelines.To assist with VTC facilitation of HQ buildingRecommend changes in work processes to improve efficiencyMember of the COOP TeamNetwork Engineer June 2006 March 2008Criticom, Columbus, Ohio- DISA DSCCDISA DVS-II SME Video Engineer servicing the Eastern U.S. Audio/Video connectionsConfigure, maintain, key and re-key KIV-7M crypto unitsMonitor all systems for reliabilityCisco/Radvision VOIP Technology utilizing PRI Gateway, Serial GatewayMultipoint Control Unit (MCU), and EMP's.Installation and configuration of Adtran Atlas IMUX unitsSystem Administrator for 34 Microsoft Windows 2000 and 2003Servers, as well as 2 Citrix servers, also 2 UNIX servers. To include troubleshooting, eventlog monitoring/auditing, maintenance via Remote Desktop, and system updates.Responsible for all RMA items for replacementUse Active Directory to maintain users and groupsPOC for all PRI video circuits, as well as all data circuits, and troubleshootsame with DISA NOC for site.The running of the DISA Gold Disk, and resolve or mitigation of findingsConfiguration and use of Polycom and Tandberg IP VTC test endpointsRecommend changes in work processes to improve efficiencyTroubleshoot, and modify internal CAT5 connectionsManage, deploy, integrate, remediate/fix, maintain, patch and troubleshoot systemsEDUCATIONRobotics Engineering 1991-1992M.S.T.I, Pittsburgh, PennsylvaniaElectronics/Electrical Engineering 1981-1982Jefferson Technical Institute, Steubenville, OhioCertificationsComptia Server+Comptia Security+Comptia A+Tandberg TMS SpecializationTandberg Certified Technical AssociateOperating SystemsMS Windows 98-Win10MS Server NT - 2016Sun Solaris 8, 9 & 10familiarityBSD familiarityRedhat EL ASVarious LinuxDistributionsVTC RELATEDAccord MGCPolycomPictureTelPolycomTandberg Desktop and room SystemsCiscoAMX/CrestronControl Systems |
