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Click here or scroll down to respond to this candidateSCRANTON, PA 18504PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
Experienced Service Manager with a demonstrated history of working in the retail industry. Skilled in Customer Service, Retail, Inventory Control, Leadership, and Merchandising. EXPERIENCELowes - Scranton, PARECEIVING MANAGER (2011 - PRESENT) Planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end of the store. Facilitating the stores ability to provide a superior customer shopping experience and maximize sales and profitability. Leading a team responsible for critical support processes including receiving and stocking inventory, assembling product, and delivery. Manage performance and create schedules for the team to always ensure adequate department coverage. Collaborate and communicate with team members to ensure that critical information is being shared and to determine the most effective methods for meeting service objectives and customer needs. Train new employees in the warehouse. Oversee incoming shipments of stock. Inspect stock for damage. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. SALES MANAGER (2007 - 2011) Organize all store operations and allocate responsibilities to personnel. Supervise and guide staff towards maximum performance. Prepare and control the stores budget aiming for minimum expenditure and efficiency. Monitor stock levels and purchases and ensure they stay within budget. Deal with complaints from customers to maintain the stores reputation. Inspect the areas in the store and resolve any issues that might arise. Plan and oversee in-store promotional events or displays. Keep abreast of market trends to determine the need for improvements in the store. Analyze sales and revenue reports and make forecasts. Ensure the store fulfills all legal health and safety guidelines. ASSISTANT STORE MANAGER (2004 - 2007) Assist the Retail Store Manager in planning and implementing strategies to attract customers. Coordinate daily customer service operations (e.g., sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives. Monitor and maintain store inventory. Evaluate employee performance and identify hiring and training needs. Supervise and motivate staff to perform their best. Coach and support new and existing Sales Associates Monitor retail operating costs, budgets and resources. Suggest sales training programs and techniques. Communicate with clients and evaluate their needs. Analyze consumer behavior and adjust product positioning. Handle complaints from customers Research emerging products and use information to update the stores merchandise. Create reports, analyze and interpret retail data, like revenues, expenses and competition. Conduct regular audits to ensure the store is functionable and presentable. Make sure all employees adhere to companys policies and guidelines. Act as our stores representative and set an example for our staff. DELIVERY MANAGER (1998 - 2004) Review customer orders and plan and coordinate delivery activities Build positive and productive working relationships with customers for business growth. Analyze and troubleshoot delivery issues in a timely fashion. Manage a delivery team to ensure timely and accurate customer deliveries. Oversee daily activities of the delivery team and provide direction and guidance as needed. Perform resource allocations and workload assignments according to delivery requirements. Ensure that the team maintains a high level of competence and operational excellence. Evaluate the performance of team members and determine training needs. Serve as primary contact for customer inquiries and concerns. Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals. Perform customer negotiations for delivery rates. Develop process improvements to achieve cost effectiveness and time saving. Make critical business decisions to meet customer expectations. Develop scope and budget for delivery projects. Report delivery status to customers and develop required delivery documentations. SKILLS Communication Adaptability Organization Sales Leadership Customer Service People Management Sales Experience Computer literate Decision-makingEDUCATIONScranton Technical High School - Scranton, PA High School Diploma AUGUST 1977 - JULY 1982REFERENCES Available upon request. |
