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Click here or scroll down to respond to this candidateCandidate's Name
Frisco, TX Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | LINKEDIN LINK AVAILABLEProgram Manager ExecutiveExperienced Program Manager Executive with over 25+ years of experience managing complex programs and projects in the Global Networking and Telecommunications industry. Skilled in stakeholder management, budgeting, risk mitigation, and team leadership. Adept at translating business requirements into actionable plans using industry best practices and ISO standards to drive organizational success.Daily Mission: Results are achieved when we Collaboratory know, own, and love what we do, while applying CI/CD.Expertise includes: Business Continuity/Emergency Response Management Coaching, mentoring, and team building Pre-Sales/Project Management (PMP, PROPS) SAFe/Agile/Team Buildup/Skill Development Cost/Budget Management/IPs/RFPs Communication/Stakeholder Management Strategic Planning and Execution, BI, Analytics Critical KPIs and KRIsProfessional ExperienceRoaming and Analytics/Mobileum, Southlake TX Program Manager Jan 2022 Present Lead cross-functional teams in the successful execution of complex programs and projects, ensuring on-time delivery, within budget, meet quality standards and customer expectations, variance analysis, and develop mitigation plans. Manage project budgets and resources, conduct risk assessments, identify areas for optimization and cost savings of 25%. Develop and maintain project schedules, identify critical path activities, and manage resources to achieve project milestones. Provide BI/Analytics executive-level reports and communications on program and project status to C-Levels and stakeholders.Openet/Amdocs, Plano TX Developer (Dev) Lead/OSS-BSS Program Jul 2021 Oct 2021
Lead Azure/JIRA/ CI-CD/Infrastructure initiatives and teams to migrate charging and policy (BSS/OSS) solutions. Apply adaptive approach to respond to changes and collaborate with customer to achieve sprints within the agreed deliverables.
Implemented continuous improvement with key stakeholders and teams internally and externally. Executed Agile sprints with estimated user stories, manage risks, changes, development, testing, and deployment. Ensured resiliency and recoveries by creating controlled disruptions for Data Centers (DC), outages, API throttling, etc.STC, Riyadh KSA Business Continuity (BC) Expert/Program Manager Nov 2014 Aug 2020
Pioneered Business Continuity maturity and vendor Assessment, efficiency, cross-functions, and crisis/disaster recoveries. Saved company $320 million BC investment and recommended efficient virtualization/cloud recovery resolutions. Led development of a 100% automated crisis management portal with an embedded cross functional matrix. Created Strategic, Analytical, Operational and Tactical BI Dashboards for management and for executives.
Embedded pandemic, cross-functional recoveries, and developed process for cross functional roles and responsibilities matrices. Restructured Infrastructure projects with efficient solutions for DCs and Network recoveries. Created BC processes to identify Recovery Time/Recovery Point Objectives (RTOs/RPOs, and MTBD of critical functions). Developed RFPs, SLA, frameworks, policies, risk management/mitigations, tracked KPIs/KRIs, and communication plans.
Orange Business Solutions, Riyadh KSA Program Management Consultant Contractor Jan 2014 April 2014
Managed proposals and solutions with SAP: Got awarded Royal Committee of Yanbu first Saudi smart city to Mobily & Orange. Coordinated with project managers and team members to develop agile project plans, communication, and change management. Monitored project plans, risks and issues, developing mitigation plans to minimize project impacts for CORE, MPLS, OSS, BSS) Developed and delivered training new employees, resulting in improved program delivery and increased employee engagement.Huawei, Riyadh KSA Program Director May 2012 Nov 2013
Managed initiatives and multiple projects simultaneously, ensuring on time delivery, within budget, and stakeholders expectations. Oversaw the delivery of $117 million telecom projects (IMS, BSS/OSS/NMS/EMS, IT, MPLS, Data Centers). Led over 200 members throughout Implementation, Change and Risk Management, and project initiation to closure. Recovered $30 million of potential revenue loss of uncompleted scopes that were delivered but not billed. Improved project implementation operations using PMP methodology and implemented first change request at STC. Successfully managed a program through a period of organizational change, ensuring program continuity and successful delivery of projects.Ericsson, Riyadh KSA Customer Project Manager Aug 2006 May 2012
Directed $50+ million projects (i.e., EMS, NFV, IMS, OSS/BSS, MPLS, CORE, MOI, SDP, NMS. Data Centers). Created proposals to RFPs/add-on sales and opportunities that actualized into actual trails or implementations. Increased profit margin to 30% by applying effective project management, risk, and agile management principles. Delivered $20+ million EMS/NMS/OSS/BSS projects within scope and timelines despite two-month HW delivery delay. Developed a new project management methodology that improved project delivery efficiency and reduced costs by 15%.Saudi Tawaz, Riyadh KSA Business Development and Operations Manager May 2005 Aug 2006 Acquired new lines of business and managed the implementation of Multi-Million Dollar Telecom and Civil projects. Increased sales revenue by 30% within one year by identifying and pursuing new business opportunities. Successfully negotiated partnerships securing and managing multi-million-dollar business prospects (from pre-sales to closure).
Defined projects scope, communication, resource plans, budgets, timelines, documentation, billing, acceptance, and signoffs using SAP. Led the development and implementation of a new pricing strategy that resulted in a 10% increase in profit margins.AxiomPlus, Dubai, UAE General Manager May 2003 Mar 2005
Managed accounts, and directed processes, roadmaps, employee morals, ownerships, and productivity. Created IPs/Developed RFPs/Strategies and products with higher revenues and being best in the market. Increased Organizational profits from Zero to One million AED.
Fastlink (Currently Zain), Jordan Performance and Quality Assurance Engineer May 2003 Oct 2003 Monitored, reported, and enhanced quality assurance (QA), utilization, performance, and system capabilities (fast tracks). Achievement: Introduced / developed first intranet website at Fastlink (automated pull and presentation of network-data).WorldCom MCI, Richardson, TX Consultant Project Manager Jul 2001 June 003 Collected requirements to analyze, propose, implement, test, and deliver customized prepaid calling-card-solutions. Developed Proposals for Prepaid solutions, modified design and charging schemas, tested the system. Project Managed deployment on MCIs Prepaid Platform, trouble shoot and conducted customers knowledge transfer.Lucent Technologies, Marlborough, Mass Consultant Project Manager May 1999 Jun 2001
Transformed RFPs into successful implementation of trial VOIP smart switch solutions that is customized for each environment. Lead multiple teams in Multi-Million VoIP Soft-Switch Converged-Solutions for national/international telecom providers. Managed the deployment of the trials in the customers live-environment after thorough lab-testing. Documented all project milestones, test plans and deliverables. Achievements: Completed trials and acquired system acceptance and customer signoffs.MCI, Richardson, TX Consultant Engineer Aug 1998 May 1999
Developed test and design documents as a system engineer. Delivered design recommendations and customized solutions. Achievements: Appointed as a member of MCIs design committee, and proposed solutions for signaling delays.Ericsson, Richardson, TX Systems Engineer Feb 1991 Aug 1998 Redesigned one of the most troubling critical software units with Zero errors on first run. Developed platform topology implementation proposal for GSM improvements, authentications, and migrations.
Senior System and Rollout engineer assuring smooth integrations and deliveries of new or upgraded platforms. Breakthrough: Developed and lead solution proposal of GSM migration from analog to digital channels in the AXE platform.Nortel, Richardson, TX Telecom Engineer Feb 1988 Feb 1991
As a Co-Op student at Nortel:
Learn software design and documentation processes.
Developed a 200+ node alarm monitoring system platform. As a test engineer at Nortel (after graduation): Tested and documented the outcomes of new telecom services. Achievements: Founded a time-sharing system to improve utilization and productivity of resources and test engineers.EducationWichita State University, Wichita, KS
Bachelor of Science in Electrical Engineering | Dean Honor ListContinuing Education: Project Management Professional (PMP) Artificial Intelligence (AI) Agile Project Management, SAFeSkills and Areas of ExpertiseSoft Skills: Leadership, Communication, Adaptability, Teamwork, Negotiation, Strategy, Risk Management, and Conflict ResolutionTechnical Skills:
Microsoft Office (Project, Excel, PowerPoint, and Visio) JIRA, Confluence, SAP Business Intelligence (Power BI), Business Continuity Strategic Planning and Execution Organizational culture
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