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Click here or scroll down to respond to this candidateCandidate's Name
SKILLS Customer Service Data Entry Office Supplies and InventoryPatient InformationManagement Time Management Analytical Thinking Leadership Strong Communication HIPPA Microsoft Office Technical SupportEncouraging customer service specialist and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.WORK HISTORYOctober 2021 - CurrentPatient Care Advocate Carexm, RemoteDecember 2019 - February 2021Appointment Scheduler Stand Up MRI, Boca Raton, FL Liaised between hospital departments to facilitate effective communication.Resolved problems with areas such as communication and billing that could negatively impact services.Reviewed each step of patient care and made proactive adjustments to avert issues.Worked with patients and families to develop future plans and discuss care actions.Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.Measured effectiveness with team and implementedrecommendations for long-term improvements.Scheduled follow up calls with potential customers to gain interest in scheduling appointments.Continually sought methods for improving dailyoperations, communications with clients, recordkeeping and data entry for increased efficiency.Handled complaints and questions, and re-directed calls to other team members. Performed research to collect and record industry data. Managed filing system, entered data and completed other clerical tasks.CONTACTLake Worth, FL. 33461PHONE NUMBER AVAILABLEEMAIL AVAILABLESeptember 2016 - December 2019Bilingual Customer Support Representative HearUSA, West Palm Beach, FLApril 2013 - September 2016Vision Insurance Specialist Premier Eye Care, Boca Raton, FL Surpassed team goals by partnering with colleagues to implement best practices and protocols.Diagnosed and troubleshot hardware, software andnetwork issues.Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service. Monitored system performance to identify potential issues. Developed and implemented preventive maintenanceprocedures.Created detailed reports for management to trackperformance and sales.Followed up on denials, late payments, extensions and other special circumstances.Approached potential clients by using direct marketing mailings and phone contacts.Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.Cross-sold insurance products to existing clients to reach sales targets.Identified potential risks in client businesses and recommended appropriate insurance coverage.EDUCATIONJuly 2019GEDStrafford High School, Strafford, MO |
