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Qualifications SummaryDynamic Street Address  year product support career working in corporate and public environmentsSkilled in strategic planning and implementation; able to prioritize effectively, multi-task and achieve objectives within time and budgetA clear and dynamic communicator skilled in presenting proposals to diverse audiences and negotiate agreements with sponsors and vendorsExperience HighlightsProject ManagementLed numerous teams in developing corporate and departmental policies, procedures, styles and standardsLed multi-discipline, multi-national team to develop corporate internationalization policies, procedures and standards across product lines, culminating in first corporate ISO certificationDeveloped multi-national print procurement process resulting in $750,000 first year cost savingsDeveloped and implemented concurrent documentation and training development process resulting in average four-month reduction in deliverables scheduleProduct ManagementServed as Director of Product Support for small software firm specializing in AEC (architectural, engineering and construction) support; areas of responsibility included marketing, sales, training, customer support and end user documentationDeveloped and managed international product roll-out planLed development and launched new product line of off-the-shelf training packages to support Process Control industryMarketingManaged product development $1.5M budget for new product line of off-the-shelf training packages, including sales and marketing strategy development, product development and sales supportDeveloped and implemented public relations and customer education programs for 33 electrical cooperatives, including PR packages, consumer education packages and continuing education programs for teachersDeveloped new product marketing strategy for educational products resulting in 28% ROI over first three quarters after product releaseEmployment HistorySenior Technical Writer/ Team Lead, Gulfstream Aerospace, Savannah, GA (2005-Present)Developed and maintained Ground BooksDevelop and maintain Final Phase manual sets.Develop new manuals and training materials in support of automated maintenance programs.Modified FPIM revision process cutting revision time by 50%Senior Technical Writer, Comforce ITS (contracted to Gulfstream), Savannah, GA (2003-2005)Led teams in development of Completion Center Maintenance Handbooks (CCMH).Maintained CCMH Style Guide.Trained new contractors to use proprietary tools and standards.Director, Product Support, Databuilt, Inc., Bluffton, SC (2001-2003)Developed and implemented Product Support group processes and procedures for startup company including pre- and post-sales marketing and user information, policies, procedures, training programs and packages and corporate internationalization/localization, sales, customer service and marketing programs.Developed and managed international product release plan.Staffed and managed marketing, customer support, training and publications departments.Senior Technical Writer, Comforce ITS (contracted to Gulfstream), Savannah, GA (1999-2001)Led teams in development of Completion Center Maintenance Handbooks.Developed and maintained CCMH Style Guide.Trained new contractors to use proprietary tools and standards.Sabbatical, Savannah, GA (1998-1999)Cared for terminally ill parent.Served on Chamber of Commerce Small Business Advisory Council for Technology DevelopmentTeam Lead, Product Documentation, Emerson Process Management Group, Austin, TX (1993-1998)Corporate internationalization/localization process development team member for both software and documentation.Led two multi-national teams to develop award-winning multi-lingual online help systems.Developed and implemented multi-national print procurement process resulting in $750,000 first year savings.Product Development Group Lead, Technical Training Group, Emerson Process Management Group, Austin, TX (1987-1993)Managed $1.5M new product development budget and 5-person staff.Led development and launched new product line of off-the-shelf video and CBT training packages to support Process Control industry.Developed and implemented new product marketing strategy resulting in 28% ROI in first three quarters following introduction.Senior Technical Writer/Group Lead, Lockheed Missiles and Space Corp., Austin TX (1984-1987)Supervised 11-person team of writers, trainers and graphic artists supporting classified Defense contracts.Developed and implemented concurrent documentation and training development process resulting in average four-month reduction in deliverables schedule.Curriculum Developer/Public Relations Coordinator, Lower Colorado River Authority, Austin, TX (1978-1984)Developed and implemented 18-month Operations training course for new coal-fired power plant resulting in error-free startup using locally-recruited operators with no prior power plant experience.Developed and implemented Customer Education programs on environmental affairs and energy conservation for 33 member cooperatives.Education1966-1971 University of St. Thomas Houston, TXBA, Social ScienceMultiple continuing education courses in technical writing, product and project management and marketing.Community Involvement2022-Present La Grange Rotary Club La Grange, TXMember1999-2014 Gordonston Neighborhood Association Savannah, GABoard Member2009-2012Cottage Rentals Chair2003-2017 Savannah Philharmonic Chorus(formerly Savannah Choral Society) Savannah, GASoprano IICharter board memberRecording Secretary from 2003-20051998-1999 Savannah Chamber of Commerce Savannah, GAMember, Small Business Advisory CouncilChaired Technology Development Group1999-2003 Savannah Symphony Chorus Savannah, GASoprano IISSO/Chorus liaison, 2001-20031992-Present Glory Bound Singers Diocese of TexasSoprano ICharter memberLead DescantThree recordings: Glory Bound!, Take My Hand and Come to the Water1993-1998 Austin Symphony Orchestra Auxiliary Austin, TXVolunteer UsherUshered concerts for both ASO and visiting opera companiesVolunteer Coordinator, 1996-1998