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Title Customer Support Real Estate
Target Location US-TX-Austin
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Phone Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEBUSINESS OPERATIONS AND ANALYSISOperations  Business Development  Implementation  Partnerships  Vendor Relations  Contract Negotiations  Facilities Management  Opportunity Identification  Budget Administration  Marketing  Standardizing  Inventory  Leadership  Business Continuity  Hospitals and Healthcare  Project Management  Corporate Real Estate  Training  Pharmacy Development & Operations  TrendsInnovative performance-driven Entrepreneur with a passion for Business Operations and technology. Experience in managing all aspects of business development and am a proven leader with strong organizational skills seeking a career opportunity where I can apply my experience to drive success, innovate, and design programs. PROFESSIONAL EXPERIENCESELECTED PROJECTS June 2022  Present Initiated course in UX/UI design Writing a book on self-expansion and discovery.REAL ESTATE SERVICES MANAGER - Hanger, Inc. Nov. 2020  June 2022 Managed, organized, and completed commercial construction startup, relocation and remodel projects, facility management, and operations. Reviewed leases and contracts to determine responsibility and workable action plans within the project target time. Facilitated and ensured the resolution of property owner/tenant disputes across a national portfolio of 850+ locations providing alternative solutions when applicable. Collaborated with the leasing team in the preparation of notice and demand letters to property owners as needed. Developed and maintained strong cross-functional relationships with all internal business units and real estate suppliers with proficient scheduling of materials, labor, and operations. Delivered projects on time, within budget, in a 60-day close-out period, across 40-50 projects per year. Managed vendor relations continuously evaluating vendor performance, ensuring competitive costs and uninterrupted supply, daily contact, and follow-up to promptly resolve issues. Reviewed repair recommendations and pricing to inform leadership on project expenditures priorities and action plans. Communicated with Hanger Risk Management personnel on insurance, loss claims, and major repairs. Provided valuable input for project budgets based on past experiences, current situations, and future trends. OPERATIONS & NATIONAL ACCOUNT MANAGER - Hanger, Inc. Nov. 2019  Nov. 2020 Led and promoted powerful team dynamics by training, leading, and motivating people to be their best. Provided internal customer support to all departments, ensuring effective management and general administration, supplies, and procurement. Implemented process improvements yielding annual cost savings of $305K Led the national printer disposal and upgrade program for all corporate and all field locations. Implemented best practices supporting Corporate Services strategies, and enterprise services for 850+ locations consisting of 4M sq. feet of healthcare facilities. Provided leadership and accountability for direct reports through goal setting, training, real-time coaching, and performance reviews. Wrote RFPs, coordinated with procurement to present vendor recommendations for a leadership review, develop P&L, and operating plan, and authored reports used to create monthly and yearly national operational expense budgets and reconciliation. Prepared annual corporate and national operational expense budgets, monthly forecasts, reconciled accounts, and allocations to each location. Developed the Corporate office Building Emergency Action Plan and assist in briefing upper management and organized an annual update of the natural disaster recovery strategy. Partnered with departments to establish new facility designs, functional facility management systems, key processes, and operations to ensure business continuity. Managed $4.8M in annual spending, and managed data collection and analysis shared by multiple business units. Assisted and supported the 120,000 sq. ft HQ campus refresh project; reviewed and reconciled $1M project budget.CORPORATE SERVICES & WORKPLACE MANAGER - Hanger, Inc. July 2016  Nov. 2019 Led a team managing all aspects of packing, shipping, and monogramming  ensuring all budgetary requirements were achieved. Allied with senior management to develop an understanding of the purposes, objectives, practices, and procedures of the department, plan design, functional maintenance, system operations, processes, and best practices for developing and implementing Corporate Services strategies and decisions. Analysis and managed workplace planning and space allocation program identifying cost-saving opportunities along with managing Service Level Agreements, and all corporate employee requests. Provide insight into the company operation budget identify costs and approve discretionary expenditures for 850+ locations. Provide cost-effective solutions for Corporate and enterprise services, equipment, and vehicle records across all 850+ locations 4M sq. feet Developed strong and successful company-wide programs to ensure operations run efficiently and economically. PARTNER/CHIEF ADMIN. OFFICER  Halo Compounding Pharmacy Dec. 2014  May 2016 Founded and partnered with Pharmacists in the development of a closed-door compounding pharmacy  Independently designed the cleanroom meeting all compliance and regulation laws both Federal and State governed. Developed strategies, product and pricing, workflow success, and market trends that ensured maximizing revenue. Designed custom financial reports, sales analysis, customer reporting, and program development, along with policy design and administration. Developed motivated team and sales team identifying solutions to maximize productivity and target success through effective communication, training, and inventory analysis. Managed key pharmacy operations, including Key performance indicators (KPI), and market trends, Inventory control and management, Pricing and supply management, Automated dispensing machines, Data analysis, medical reporting, and RFP writing. Set clear goals and objectives and made use of diverse talents to develop self-managed teams. Increased sales by 138% over a three-year period. Ensured vendors conform to strict contractual requirements regarding the confidentially of trade secrets, formulas, processes, manufacturing, etc.  collaborating closely with vendors to keep updates on industry developments and trends Facilitated vendor contacts with research, manufacturing, and marketing personnel; signed all contracts and managed budget.PARTNER/CHIEF ADMIN. OFFICER  Halo Rx Pharmacy Sept. 2008  Feb. 2016 Founded and partnered with Pharmacists in the development of closed-door pharmacies servicing Skilled Nursing Facilities, Assisted and Residential Facilities, and Group Homes providing managed specialized pharmacy services and preventative care. Facilitated and developed the implementation and maintenance of systems that promote desirable patient outcomes and experience through safe, appropriate, cost-effective managed medication therapies. Maintained all transaction records ensuring accurate control over and accountability for controlled and other drug substances as required by applicable local, state, and federal laws and regulations, and managed daily accounting, purchasing, and business planning activities. Managed products and services reimbursement in compliance with company policies and goals. Purchased and managed inventory of pharmaceutical drugs, supplies, and equipment. Hired, led, and directed a team of more than forty employees, and evaluated staff in accordance with company policies and applicable laws and regulations. Initiated management development and training, as well as operating systems that improved communication, performance measurements, and job satisfaction. Managed the pharmacy budget, administrative and reporting activity. Provided all initial training for new employees and delegated responsibilities encouraging others to grow and appreciating their contributions. Analyzed current trends and development in prescribed drugs, clinical care, and the pharmaceutical industry to make meaningful program marketing recommendations. EDUCATIONBachelors in Business Administration, East Central University, Ada, OKPre-Pharmacy and MBA coursework, University of Oklahoma, Norman, OK

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