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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Lexingham DriveGranger, IN Street Address
PHONE NUMBER AVAILABLEObjectiveTo secure a position as a Desktop/Helpdesk/Network Technician where I will be able to utilize my hardware and software knowledge for the good of the company.EducationMankato Technical InstituteA.A. - Electronic TechnologyDirectors List - 3.9 GPAA+ CertifiedExperienceAllstate Sweeping LLC2019-2020Street Sweeper OperartorResponsible for construction cleanup for major highway construction companys and cleanup of construction equipment at Denver International AirportUnisysJuly 2013 2019Customer engineer 4Dell enterprice certifiedDell destop/laptop certifiedDell tape librarysWindows 10 certifiedEMC Certs:symetrics (DNX,VMAX10,VMAX20.VMAX40,VMAX3),VNX,Clarion, Cellera,and Data DomainSpectra Logic hardware certified : T50e,T120,T200/380/680,T950Quantum Tape & storage certifiedNEC POSUnisys security awareness certifiedUnisys is third party maintenance provider for DELL/EMC/QUANTUM/SPECTRA LOGIC/MICROSOFT and 711Respond to technical service requests on enterprise-level servers, PC and laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking devices at client locations in the Detroit, MI area. Candidate must have hardware experience to support a variety of vendor server, mass storage, desktop, core legacy and networking devices. The candidate should also be knowledgeable on various Microsoft operating systems and desktop applications. The majority of assigned daily tasks are service events related to strategic partner accounts enterprise server, network storage appliances, network communications equipment etc.Requires a high level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking software, anti-virus software, and all tier one manufacturer PC and printer products, OEM network devices, and document processing products. This role is also intended as the primary role for personnel providing complex deskside support.Provides call taking and site specific support (DTS and Legacy).Provides deskside support including software, hardware and networking support for desktops, laptops and servers.Prepare and present performance / incident reports to the Service Delivery Manager and to the customer.Performs installs, moves, adds and changes as requiredTests and certifies PCs, networks, servers and client approved applicationsProvides advanced troubleshooting capabilities on software and hardware problems including DTS, legacy systems and interconnectivity problems.Installs and maintains enterprise servers, mainframe, high-end networking and complex product configurations, servers, telecommunications equipment, storage-subsystems and drives, high-end document processing equipment, peripherals and PCs.Takes responsibility for follow-up services or problem escalation.Maintains a high degree of professionalism in actions, demeanor and dress.Ensures customer satisfaction throughout the service delivery transactionPeerless Tyre Company2003-2013Desktop/Helpdesk/Network TechnicianResponsible for maintaining and resolving all software and hardware issues for 60 tire stores including computer equipment at the corporate office that totals over 75 end users. Maintain the IBM I Series operations in the corporate office including Email Proxy server. Work on all LAN/WAN projects. Responsible for configuration of TCP/IP and SMTP protocols. Troubleshoot and repair all computer and printer hardware issues for all the retail tire locations and corporate office.GE Capital ITS1997-2000Desktop/Helpdesk TechnicianResponsible for installations, configurations, upgrades, administration and troubleshooting of hardware and software related issues on desktop computers, printers and laptops including network servers through automated ticketing systems. Maintained customer relations with several commercial and government accounts, ensuring prompt delivery of parts and service.Related ExperienceSoftware:Windows 95, 98, 2000, XP Pro,VistaWindows 7 GhostWindows NT Workstation Access remoteNT Server 4.0 Advanced dialerNovell Netware ExacctNovell Groupwise CrosstalkEDI Edge SymantecOffice 97, 2000 Remote DesktopWindows 7Cisco VPN ClientHardware Certifications:Certified To Service All Compaq ProductsCertified In HP Laser Jet HardwareServersIBM Netfinity 7000Compaq Proliant 1200, 1600, 3000, 5500Compaq ProSignia 200Compaq ProLiant 800, 6000, 6500, 7000Certification in Rack InstallmentIBM AS400, IBM I SeriesUnisys - 6030, 6031, 6060, & 6065PCsCompaq DeskPro XL, XE, 4000S/4000N, 2000, 4000, 6000, EP, ENCompaq Workstation 5100Compaq Prolinea 3/25 SX, Compaq Prolinea 4/25 SIBM 9595, IBM 8595 OKD/OKF, IBM 5170 AT, IBM 5150 XTIBM PS/2 - 8525, 8530, 8535, 8550, 8557, 8565, 8570, 8580, & 9557PS/Value Point - 6381, 6382, 6384, & 6387NCR - 925, 3330, & 3333Dell power Edge XE 566, Dell optiplex XM 590, & Dell omniplex 590, 360 & 380Acer Nodes - 400, 500, & 9609Ast Bravo MS 4166D FileserverAngel Station Arlan 655-900 ISA Wireless LanLaptopsCompaq Armada 1500, 4100, 7300, 7700Compaq Presario, Contura Family, LTE, LTE Elite, LTE 5000 SeriesToshibaIBM ThinkpadASTGatewayDellPrintersHewlett Packard 520, 500, HP4P, HP3P, HP3SI, 4SI, 5SI, MopierHewlett Packard 4L, 4P, 4ML, 4MP, 5P, 5MP, 6P, 6MPHewlett Packard 4000, 5000/N/GN SeriesHewlett Packard 4, 4M, 4+, 4M, 5, 5M, 5NIBM 4201 Proprinters, IBM 4029 & 4039 Laser PrintersIBM 4974 & 4975 Printers, IBM 4226, Lexmark 2381, 2391 & 260d, IBM 4224IBM Info Print 1552Decision Data 6521 & 6704Genicom - 3820, 3840, & 3840 EPTexas Instrument 810Everex ELT 8 & 5p Laser PrinterDatasouth A3300Unisys AP 1339Uninterrupted Power SupplySola 3.0 KVA UPS Sola 5.0 KVA UPSSola 1.8 KVA UPS Sola 3.1 KVA UPS |
