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Click here or scroll down to respond to this candidateCandidate's Name Resume 2023.docx1 / 3Candidate's Name
Street Address Cambridge AvenueKansas City, Missouri Street Address
Cell phone: PHONE NUMBER AVAILABLEemail: EMAIL AVAILABLEExperience:10/2022 to PresentNiagara BottlingProduction LeadAs a Production Lead it is my primary responsibility to ensure that the line that I lead is running properly and distributing good and quality product for our customers and clients. I mix the added minerals that goes into the water that we produce. I lead a team of three people that work under me and they work to ensure that my line is not only running properly but also that the quality of our product is perfect for the client. We work primarily not only with machines but also with robots. I also have to update the information in the system hourly after we test the quality of the product that was produced. We perform changeovers from one product to another while maintaining the quality and integrity of each of the brands we produce.3/2022 to 10/2022Synchrony FinancialSenior RepresentativeLowe's PortfolioAs a Senior Representative for the Lowe's portfolio I take inbound calls and assist business owners and the Accounts Payable Departments for those businesses with the upkeep and maintenance of the accounts. I verify information, update accounts and make the necessary changes needed to keep the accounts free of fraud and in full compliance based on the stipulations put in place by Lowe's Corporate. I must stay aware of all legal changes made by not only Synchrony Financial but Lowe's as well. We must maintain service levels and manage our time efficiently to maintain the correct numbers indicated by the business for business needs. I also work with the Payment Application team to keep our books clear of unapplied cash and credits.3/2020 to 3/2022Truman Medical Center/University HealthClinic Access and Scheduling Coordinator Neurology ClinicAs a Scheduling Coordinator I am solely responsible for creating, updating and maintaining the day to day schedule for 16 physicians. I currently work in conjunction with the administrative assistant to properly maintain CME, PTO, Lecture time, admin time, resident clinic time and leave of absence needed. I am the referral specialist taking the internal and external referrals to the Neurology Clinic. I answer incoming calls to make appointments, send messages to physicians and nurses as well as process medication refill requests. I process all of the insurance error reports for the Neurology Clinic to ensure the quality of the work sent to outlying departments is without errors. I maintain a solid knowledge base of the company, policies, insurance, and operating systems. I work with other clinics in and outside of TMC to schedule patients and make sure the physician books are filled at all times.2 / 35/2017 to 3/2020Truman Medical CenterPatient Access Representative I/II and PRN Patient Access Scheduling Representative IAs a Patient Access Representative I work in the Emergency room at Truman Medical Center. I register the patients that are presenting to the ER. I create new medical record numbers, load the necessary information into the patient chart, modify, edit and correct data entry errors while comforting the patients that are coming at such a critical time. I also receive the patient insurance information and make sure I apply the knowledge I have been taught about insurance to properly run the insurance and process the required copay when applicable. I work insurance reports extensively to ensure that the information including but not limited to MBI numbers are correct when submitting claims to the different companies with an extreme focus on Medicare and Medicare Replacement Plans. This is a fast-paced position that requires knowledge, accuracy, courtesy and attention to detail. I work with a small but vital team so communication is key to ensuring nothing is overlooked where the patient or their accounts are concerned. There are times when dealing with traumatically ill patients, their families, EMTs and Police that I need to employ a level of sensitivity and patience that is required to get the information needed to legally verify the identities of the patient while working to not aggravate anyone closely involved with the event. I continuously strive to maintain the delicate yet professionally firm balance between doing the work and remaining compassionate.6/2014 to 5/2017Truman Medical CenterPatient Access Scheduling Representative IAs a Patient Access Scheduling Representative I access patient files to make appointments, verify times and modify their schedules. I also reach out to the Doctors, Nurses, Social Workers in house to ensure that the quality of care and needs of the patients are being met per the messages received in my office. I work diligently to ensure that the physician unique specifications are met and patients are placed on their roster per the guidelines given. I work for seven surgery clinics and so I must ensure that I stay updated in the many changes that come and govern myself accordingly. I also send direct messages to the nurses and doctors to clear convey the needs of the patient and explain the return of call process and timeline to the patients. I report daily to my manager any needs that our patients have that they (management) require. Finally, I work many back up queues that come in daily from throughout the hospital to maintain the proper scheduling order as needed per our doctors and patient base. I also send prescription refill requests to our doctors for our patient upon request.2009-2013Citi CardsEscalation Specialist II Accounts ManagerAs an accounts manager it was my job to troubleshoot accounts that were escalated due to first level representatives being unable to resolve the account issues. I worked in the full capacity as a manager of accounts and retaining clients that considered moving to another company. I worked to resolve critical matters and uphold the standards of the company while seeing to the present and future needs of the client. I updated account information, opened trouble tickets on problematic accounts, changed interest rates and made decisions that were best for the client and company. I strive to make the client feel assured that the matter was handled fully and placed follow up calls to clients to ensure true customer satisfaction.3 / 32006 -2009Citi CardsCustomer Service Representative/Customer Service Sales RepresentativeUphold the Shared Responsibilities to other employees, the customer, and the franchise through daily interactions. Handle 175-200 inbound customer service calls daily. Service credit card accounts to ensure that customer needs are met. Determine the need of the customers and troubleshoot account questions for card member. Exceed handle time goal of 170 seconds by 10 seconds on average. Operate Rumba System and UCSS as well as process manual claims for the card member. Close and re-open accounts to maintain security for the customer and franchise. Resolve complex customer concerns with composure while maintaining efficiency.**MY WORK HISTORY PRIOR TO LISTED DATES IS AVAILABLE UPON REQUEST**I have completed the following pre-management coursework through Truman Medical Centers C-Sole classes that are offered to help carve out a career path from within.1. TRU Leadership Your Leadership Journey 7/26/20192. TRU Leadership Conflict Management 8/1/20193. TRU Leadership- ABC's of Effective Feedback and Emotional Intelligence 8/6/20194. TRU Leadership- Career Insights 8/13/20195. I also completed Super User Training- Inpatient-The Basics 11/05/2019Operating SystemsAccess ManagementPM OfficeRevenue CycleStarMicrosoft Operating Systems*Word*Excel*Powerpoint*Outlook*OneNoteE-80LMSWorkdayOracleIgnitionEducation2008 - 2009Penn Valley Community CollegeCollege Coursework was not fully completed and a degree was not achieved. |
