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Staten Island, NYEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceDispatcherOn Time Medical Transportation - Roselle, NJOctober 2022 to January 2023Dispatcher for non emergency and occasional emergency calls. Maintain high volume phone system with incoming calls from EMTS, traveling nurses and patients with detailed trip info or any other requested information for travel. Assisting EMTS with any issues with on hospital floors with patients, physicians and or floor nurses. Making sure all EMTS were properly equipped for their daily tasks. Coordinate with coworkers to update EMTS/first responders on how to move through different sections of the countys to avoid any traffic etc. Receive non emergency, scheduled and some emergency calls for ambulance services. Perform various tasks including context switching, setting up user registers and memory mapping necessary for the process to excite and transfer calls properly and in a timely fashion. Dispatcher/Customer ServiceGalaxy Ambulance - South Amboy, NJMay 2019 to January 2020Dispatcher/customer service Representative Print and schedule daily trips for EMT/drivers, modify schedules if drivers  NO SHOW for their shift. Interact with insurance companies with patient concerns, requests and address changes to pick up or drop off destinations. Work closely with Dr. Office staff and rehab facilities to ensure timely and safe arrivals/departures of patients. Answer and direct incoming calls. Prepare all applications for interviews. Resolved customer issues Handled reservations Greeted customers Managed customer accounts Worked in the inbound call center Booked appointments for clients Responded to inquiries and issuesSkills Upselling Customer Service Sales Typing Computer Operation Live Chat Dispatching Communication skills Phone triageAssessmentsAttention to detail  ProficientSeptember 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer service  ProficientAugust 2022Identifying and resolving common customer issuesFull results: ProficientRetail customer service  FamiliarAugust 2022Responding to customer situations in a retail setting Full results: FamiliarAdministrative assistant/receptionist  CompletedAugust 2022Using basic scheduling and organizational skills in an office setting Full results: CompletedWork style: Reliability  Highly ProficientAugust 2022Tendency to be reliable, dependable, and act with integrity at work Full results: Highly ProficientCustomer focus & orientation  FamiliarAugust 2022Responding to customer situations with sensitivity Full results: FamiliarScheduling  FamiliarSeptember 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: FamiliarWork motivation  ProficientAugust 2022Level of motivation and discipline applied toward work Full results: ProficientFront desk agent (hotel)  FamiliarAugust 2022Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.