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Candidate's Name
Street Address  Nijmegen DriveDel Valle, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant, and office clerk. I excel in resolving employer challenges with innovative solutions, systems, and process improvements proven to increase efficiency and customer satisfaction. I also offer advanced computer skills in MS Office Suite, Quickbooks, Availity and other applications/systems.Office AssistantTran Chiropractic 2007 to 2022*Served as office assistant to the management team.*Handled a busy phone system, function as primary liaison to customers/patients and ensure a consistently positive customer experience.*Created daily stat reports that reduce inaccuracies and provide management with an important decision-making tool.* Quickly became a trusted assistant to the company's General Manager, staff, and Doctor.*Earned a reputation for maintaining a positive attitude and produce high-quality work.* Created several database programs to minimize the use of paper and to gain experience with software.* Utilized Availity to verify active medical insurance coverageTexas Works Advisor IDepartment of State Health Services SNAP Program 1996 to 2007*Worked under supervisor with the SNAP/Medicaid Program.*Determined applicant eligibility and documented all information receivedinto agency wide database.*Provided customer service on a daily basis*Generated daily case load reports for supervisor reviewPolicy Liaison - Department of State Health Services - WIC Program*Policy and Procedures Liaison for the Women Infants and Children Program*Provided updated policy information to clinic staff state-wide*Contacted recipients who were having trouble with clinic staff to de-escalate any issue*Provided customer service*Updated state wide database dailyEducation: High school - Johnston High School Austin, Texas 1995 Southern Careers Institute - Administrative Assistant Certificate 1997