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Click here or scroll down to respond to this candidateCandidate's Name
USER EXPERIENCE DESIGN USER RESEARCH PRODUCT MANAGEMENTEmail: EMAIL AVAILABLE Portfolio: www.pollnitz.com LINKEDIN LINK AVAILABLE Phone: PHONE NUMBER AVAILABLEPROFILEI am a user experience designer, researcher and product manager with more than 25 years of experience, leading and mentoring design teams and departments, and consulting for leading organizations by conceiving critical strategies to innovate better products, satisfy users, all while achieving business success.Design Operations - extensive responsibility ensuring that the design teams can work efficiently and effectively. This includes managing the design process from conception to completion, facilitating communication and collaboration between team members, and optimizing workflows to ensure the team is delivering high-quality work on time and within budget.I work closely with design leads, project managers, and other stakeholders to establish and maintain design standards, guidelines, and best practices that ensure consistency and quality across all projects, ensuring that the team has the necessary tools and support to do their best work.Process Improvement - I optimized legal and regulatory compliance constrained UX Design processes, in a SAFe framework through cross team alignment, to reduce feedback and approvals from days or weeks to single several hour collaborative workshops.Requirements Definition - After performing data analysis, use case analysis, and business process mapping, I created and validated visual models to derive comprehensive functional and technical requirements to achieve the business objective of creating a new revolving credit platform for a major computer manufacturer, inside a span of 6 months.Design Leadership - Implementing close collaboration with a user research team, I aggregated understandings across parallel projects to inform new user experience concepts that tested an increase in purchase funnel intake 9 to 15%.Analysis and Empirical Design - I identified an online retail revenue shortfall in the mobile channel of $216 million, which accounted for 26% of total online revenue despite a 42% more visitors in that channel. I carried out heuristic analysis and a comprehensive A-B test regimen for the online purchase process, resulting in online revenues up 45% for the year.EXPERIENCE24Seven for Amazon Global Logistics (Contract), Remote; Austin, TXSenior UX ArchitectFebruary, 2022 to PresentUX Design leadership for the onboarding, booking and management of shipping from any factory in China to any Amazon fulfilment center in the US or Europe for Amazon Global Logistics.Primary Software Tools:Figma; QuipApex Systems for Walmart (Contract), RemoteUX Product Design ManagerOctober, 2022 to February, 2023UX Product Design Manager for leading new digital product features for Walmarts internal business tools.Primary Software Tools:Figma; JIRAPierry/Wunderman Thompson for Salesforce (Contract), RemoteSenior Experience ConsultantMarch, 2022 to July, 2022Application design projects for Salesforce's clients Cisco, and Ecolab.Primary Software Tools:Figma; Adobe Creative Suite CC; InvisionWongdoody for AT&T (Contract), RemoteDesign PrincipalJanuary, 2022 to February, 2022Primary Software Tools:Sketch; Figma; Adobe Creative Suite CC; InvisionLead a team of designers to investigate, document and evaluate multiple user journeys, across multiple digital channels, to provide analysis and heuristics for the technical support experience for AT&T customers.Ettain Group for Bank of America (Contract), RemoteLead UX DesignerSeptember, 2021 to March, 2022Lead UX Designer covering full UX lifecycle for multiple Enterprise applications for Bank of America.Primary Software Tools:Sketch; Figma; Adobe Creative Suite CC; InvisionHealthcare IT Leaders for Cerner (Contract), RemoteSenior UX DesignerMay, 2020 to August, 2021Focused on Accessibility regulatory requirements analysis and evaluation of Cerners foundational component library and design system. Wrote VPATs (Voluntary Product Accessibility Template) for Federal Government Section 508 compliance of Cerner software products. Reviewed all new UI components for various UX facets (usability, accessibility, etc.)Primary Software Tools:Sketch; Figma; Adobe Creative Suite CCAquent Partners for USAA (Contract), San Antonio, TXSenior UX/UI ProducerDecember, 2019 to April, 2020Served as the primary point of contact in the CDO (Central Design Office) Bank Storefront team for business partners and stakeholders to define the business and design requirements for complex Credit Card, Checking Account and Lending projects in a SAFe (Scaled Agile Framework for Enterprise) framework.Facilitated the alignment of stakeholders across projects, teams, and functions and guided approvals with cross-functional partners and stakeholders.Managed design research and contributes to the creation of design solutions by applying advanced knowledge in human-centered design processes and methodologies.Oversaw design solutions through appropriate quality and compliance controls and checkpoints and contributes to the development or continuous improvement of design processes, procedures, standards, while updating guidelines to optimize organizational performance in the delivery of business value to members and employees.Served as a mentor to peer Producers and oversaw the efforts of less experienced UX Design team members.Primary Software Tools:Sketch; Figma; RallyUX Architect and Product Manager, Austin, TXVarious Companies FreelanceSeptember, 2019 to December, 2019Primary Software Tools:Sketch; Figma; Adobe Creative Suite CC; Invision; Adobe Analytics; UserTesting.com.Seilevel for Dell Financial Services, Austin, TXSenior Software Product ManagerFebruary, 2019 to September, 2019I lead client engagements and managed a team of Seilevel consultants applying Seilevels requirements methodology and processes. Apply Seilevels requirements methodology. Managed project budget, timeline, and deliverables Performed data analysis, use case analysis, and business process mapping to identify and quantify inefficiencies which can be improved through automation Connected functional and technical requirements to business requirements Wrote software requirements for Agile projects Created and validated visual models to derive comprehensive requirements Built relationships with stakeholders to facilitate clear communicationKelly Services for Dun and Bradstreet (Contract), Austin, TXSenior User Experience ArchitectDecember, 2018 to February, 2019Requirements gathering and definition, product design, user experience research and design system management.Primary Software Tools:Sketch; FigmaPrecision Global Consulting Group for MutualMobile (Contract), Austin, TXLead User Experience ArchitectSeptember, 2018 to October, 2018 Lead a User Experience design team creating concepts for a state of the art fitness application for native iOS and Android Researched end user requirements, goals and motivations Delivered User Flows, Application Maps, Visual Comp, Wireframes, Component Libraries, and Style GuidePrimary Software Tools:Sketch; Adobe Creative Suite CC;IDC Technologies, Inc for Dell Financial Services (Contract), Round Rock, TXSenior User Experience DesignerJune, 2018 to August, 2018User investigation, requirements gathering, concepts, design iterations in an Agile project process for deployment in a Salesforce technology platform.Primary Software Tools:Sketch; Adobe Creative Suite CC; Invision; Salesforce Lightning SystemAIM Consulting for Lululemon Athletica (Contract), Seattle, WAUser Experience DesignerJanuary, 2018 to June, 2018Comprehensive examination, testing, design and improvement planning for the online purchasing process of this major apparel brand, for desktop and mobile channelsDetailed analytics (Adobe Analytics) evaluation of entire ecommerce process, and subsequent business strategy recommendationsDetailed, 80+ point heuristic examination of checkout process with immediate recommendations for increased performanceFormulation of A/B and Multivariant tests to identify checkout performance problemsPlanning and execution of User Research studiesInterpretation of and design solutions based on outside ecommerce case studiesMentoring of junior designers and ecommerce team membersPrimary Software Tools:Sketch; Adobe Creative Suite CC; Invision; Adobe Analytics; UserTesting.com.Proliance for Liberty Mutual Safeco (Contract), Seattle, WASenior User Experience DesignerJune, 2016 to January, 2018Plan, test and implement best practices for W3C WCAG and ADA Section 508 accessibility standards, advocating for other related concerns, particularly cognitive, as well as the new Twenty-First Century Communications and Video Accessibility Act standards.Design solutions for new tools, site features, micro-sites, and graphics based on existing design standardsCreate the CSS and basic Java Script to support the UX/UI designedWork with developers to fine tune the CSS to match both the existing visual and interaction standardsTranslate user requirements and complex business problems into highly usable designs in partnership with both internal and external stakeholdersDesign of enterprise application UI/UX preferably in the financial services sector using a well-developed set of visual standardsWorking collaboratively and independently, taking the UI/UX standards guide and extending it to cover mobile interfacesCollaborate with the Business, IT, and Usability to ensure that the designs fit the technical specifications, conform to brand standards, meets business goals, and deliver a best in class user experienceWork closely with developers and analysts to communicate design specifications, develop requirements and provide design feedbackPrimary Software Tools:Sketch 3; Adobe Creative Suite CC; Axure RP7/8; Invision; HEAP Analytics; Validately; Sitecore CMS.Harvey Nash for Alaska Airlines (Contract), Seatac, WASenior User Experience DesignerJanuary, 2015 to June, 2016I lead the creation of interaction designs, information architecture, accessibility, usability, and competitive research in developing user experience specifications across all digital platforms including website, call centers, loyalty marketing, mobile website/apps/tablet, self-service and SEO. I establish interaction design and user experience strategies by employing a deep understanding of desktop and mobile user centered design fundamentals and methodology while contributing innovative ideas.In addition, I built a design culture at Alaska Airlines, as part of building a cohesive and connected team across all digital channels, with the goal of integrating all designers into a collaborative culture.Principal Duties & Responsibilities:Implemented best practices for W3C WCAG 2.0 and ADA Section 508 accessibility standards as mandated for the Airline industry by the Department of Transportation. Alaska was the only airline to meet WCAG 2.0 standards on time.Created user specifications including work flows/process diagrams, wireframes and high fidelity visual design comps that effectively conceptualize and communicate detailed interaction behaviors for all digital platformsPlanned information architecture by studying concepts, strategies, and target audiences; envisioning architectural scheme, information structure, features and functionalityUtilize Agile methodology, Wikis, Mantis, Confluence/Jira, Kanban, lean design documentationI always seek out learning opportunities to further develop skills and expand interaction design knowledge and expertise.Primary Software Tools:Sketch 3; Adobe Creative Suite CC; Axure RP 7; Invision; Google Analytics; UserTesting.com.Pop Agency for T-Mobile (Contract), Seattle, WASenior User Experience DesignerAugust, 2014 to December, 2014Transformative project for T-Mobile (US) with strategic implications for its business processes. A highly visible role, I was responsible for leading cross-channel design efforts, leading a small team of UX designer that collaborate with product owners, product managers, and senior executives to create compelling user interfaces that will be viewed by millions of people worldwide on desktop and mobile devices.Responsibilities included:Gathering requirements from subject matter experts (SMEs), business stakeholders and usability studiesPerforming Gap Analysis between existing experience and desired experienceCreating wireframes in an Agile processResponsive Design (Bootstrap 3.0)Aligning UX across varied user roles and requirements with the goal of providing a consistent experience for T-Mobile customersPrimary Software Tools:Adobe Creative Suite CC; Axure RP 7.Goldman Sachs, London, UKExecutive Director, User Experience DesignMarch, 2013 to July, 2014As part of a global UX team, I was responsible for driving the interaction design and look & feel of web, desktop & mobile applications for a variety of front office businesses including Sales and Trading. I worked with business stakeholders, clients, and development teams to define, conceptualize, design, and validate the user experience of internal and external users. I actively defined and communicated a vision to improve the user experience of Goldman Sachs applications. I drove the creation of UI standards to provide consistency of experience across business units. I did this by through my talents as an innovative, creative, and analytical problem solver.I worked with development teams in an agile environment. This required superior interpersonal skills, excellent communication and organization skills and the ability to work on multiple projects simultaneously in a fast-paced, collaborative environment. Some working highlights included:UX design for data intensive and transaction-oriented applications.Application of strong user centered design processes and methodologies, including facilitating Design Sprint and other design process workshops.Advocacy and implementation of W3C WCAG 2.0 Accessibility Standards, as well as best practice application of US and UK Government accessibility guidelines.Domain expertise in the financial sector.Strong information design.Designing interactive applications that must achieve great user adoption, deployed to responsive web, tablet and mobile.Practical understanding of the technologies used to build rich web, desktop, and mobile apps.Product definition, management, and Project Management as needed.Data visualization, visual design, interaction design, and concept animations.Contractor, London, UKUser Experience ArchitectOctober, 2011 to March, 2013Freelance User Experience Architect leading complete user experience lifecycle for multiple channels in various business sectors. Projects included Metro UI interfaces, tablet and mobile interface design, custom application development, and cloud computing delivery. Platforms included desktop, tablet and mobile, as well as kiosk for point of sale, industrial information and process management, and research into new technologies. Lead teams or projects in all instances.Clients included: RIM/BlackBerry, Audi, Compare-the-Market, Solidsoft Ltd, HM Cabinet Office, Global Radio, G4S, Gloucestershire Police Authority, Barclays, Barclaycard, RBS, BT, Dods Parliamentary Communications Limited.Lab49, London, UKSenior User Experience ArchitectAugust 2009 to October 2011Consulting User Experience Architect for leading international banks, hedge funds and exchanges. Lead the User Experience component of software development projects across several asset classes, planning and executing the complete UX lifecycle of requirements gathering, user research, concept exploration, critique and user confirmation, creation of deliverables and participation in final testing. Projects are typically Agile, with an emphasis on very lean processes involving more sketching than digital wireframing, as appropriate.Clients included HSBC (one year), RBS Sempra, JPMorgan Chase, BNP Paribas, and others.Lead mentoring of junior staff members as well as internal workshops on various UX/iD methods and techniques.Full understanding of various current generation technology stacks, including Silverlight, Flex, Ajax, and HTML5.Multi-channel Responsible for telephone interviews and hiring recommendations for all UX department candidates.SKILLS & ABILITIESTwenty years experience in Product Management, Information Architecture, Usability, Accessibility and User Experience Design.Strategic Direction: Manage project budget, timeline, and deliverables; perform data analysis, use case analysis, and business process mapping Enterprise Architecture, User Research, and Project Analysis.Deliverables: Key Performance Indicator Models, Site Structures and Ecosystem Maps, User Journeys, Personas, Process and System flows, Functional Specifications, Taxonomies, Storyboards, Wireframes, Mock-ups and Interactive Prototypes, User Interface designs and interaction animations, User Interface Flows, Decision Tables, Use Cases, Roles and Permissions Matrices, Data Flow Diagrams, State Tables and other models as needed.Research and Testing: Quantitative analysis of traffic and use data; Heuristic analysis; Contextual and Use Case interviews; Ethnographic studies; Task analysis; Remote and Unmoderated testing. Design and analysis of Iterative UCD testing for Accessibility, Standards Compliance, Usability; A/B and Multivariate Testing; User Testing Scripts, Project objective traffic behavior, User satisfaction, Quality Assurance, and site KPI metrics.Project Management: Client facing Pitch and Presentations, Budget estimation, Scheduling, and Resource allocation and coordination. Work with project and product managers, and software engineers for feature delivery.Management: Extensive experience in management at all levels: company, department and teams. Includes achieving organization objectives; budget control; resource search, interview and hiring; mentoring, training and skills workshops.SOFTWAREUp-to-date mastery of most all major Project Management, UX, Graphics, Illustration and Publishing applications, including:Broadcom Rally (CA Agile Central), Asana, JIRA, Confluence, Trello, Monday.Figma, Sketch, Craft, Zeplin, Principle; Adobe Creative Suite: XD, Photoshop, Illustrator, InDesign.Microsoft Office, including Project, Excel, Word, Powerpoint, Visio, and Outlook; JIRA, Team Foundation Server.Axure RP, Omnigraffle Pro, Invision, MindNode, Mural, Marvel, Just in MindGoogle Analytics, HEAP Analytics, Omniture/Adobe Analytics, Validately, User Zoom, UserTesting.com, Morae, and Camtasia.Fully conversant with HTML and CSS, and have a functional knowledge of the use of JavaScript, AJAX, PHP, and frameworks such as Angular, Vue and React.EDUCATIONUniversity of Maryland, College Park, MD, USAMajor in Advertising DesignReferences, complete Employment History, and Portfolio are available upon request. |
