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Street Address Franklin Dr. Winston Salem, NC PHONE NUMBER AVAILABLE EMAIL AVAILABLECareer Objective:To obtain a position in which I can utilize my criminal case management and supervisory experience working within a human relations are preferably in a facet of the criminal justice system.Qualifications:Manufacturing Warehouse20+ Warehouse Experience Certified Forklift Operator20+ Customer Service Inventory Control Shipping & ReceivingWarehouse Management Non-CDL Truck Driving Microsoft OfficeCriminal Justice14 years Certified Detention Officer 11 years Case Management AdministrativeCPR Certified Supervision Resume WritingKey Holder responsibilities Job PlacementVolunteer accomplishments:Youth soccer coach Upward sports Spring 2016Fall Tee Ball coach Kernersville Little League Fall 2016Youth basketball coach Upward sports Winter 2018, 2019Youth soccer coach YMCA Spring 2021Accomplishments:Employee of the month August 2008Exceeded Job placement benchmark 12,000 clients in 11 yearsIntermediate Detention officer certificate April 2017Promoted to Detention officer II Fall 2018Promoted to Detention officer III Spring 2019Advanced Detention officer certificate May 2021Training:Diversity Training, Exceptional Customer Service, Anger Management & The Workplace, CPR, Workplace & Customer ServiceEducation:Current: Forsyth Technical Community CollegeDetention Officers Certification Course; State Certification GPA 94.2%Academy of Careers Computer School, Willingboro, NJ 05/00Awarded Certificates: Perfect Attendance, Academic Excellence GPA 98%Burlington County Institute of Technology, Medford, NJ 04/91 06/92Auto Mechanics Certificate I & II CertificateProfessional Experience:Criminal Justice/Case ManagementCase Manager, Forsyth County Sheriffs Department Winston-Salem, NC 02/09-07/19Perform intakes on all new clientsProvide security by monitoring all clients as they pass through metal detectorEnroll clients into class, check-in all clients while also doing case notes for each client daily into CJPP systemCreating of a jobs list that has over 200 jobs on it dailyPlace phone calls to various employers so as to set up a network of possible employment for my clients High volume customer servicePartner with child support agents to monitor the progress of all clients in finding employmentC. Smith Resume Page 2Detention Officer, Forsyth County Sheriffs Department Winston Salem, NC 12/07-CurrentSupervised and monitored all inmate movementFilled out daily reportsFollowed proper procedures for inmate releasesMade daily security rounds make daily head countsConduct daily cell searches, handled all inmate questionsConducted investigations when handling disciplinary issues and prior to transferring to the Day Reporting Center obtained rank of Private first classCustodialCustodial Supervisor, Budd Group Winston Salem, NC 09/14-11/15Directed supervision of 4 associatesInspected up to 4 + buildings to ensure that all are properly being cleaned nightlyAssisted with the cleaning which entails: Feather dusted, removed all garbage, swept outside common areasOrdered supplies, keyed reports and faxed time sheets weekly to the corporate office, and other daily administrative dutiesCustodian, American Cleaning Service (Part time) Greensboro, NC 08/1206/14Dumped all trash receptacles daily, feather dusted of all offices, vacuumed of all carpeted areas nightly, wiped down all conference room tables weeklyManufacturing/WarehouseEagle Global Logistics Winston Salem, NC 04/06-12/07Freight Handler-Forklift Operator II
Certified on standup reach forklift used such lift to pick orders to be shipped to customer, pick case picks, Utilized computer to reprint packing listUsed RF scan gun to validate all shipments, and to cleaned-up shipping area on a daily basisRamp Agent SupervisorQuantem Aviation Services Greensboro, NC 12/05 -11/07Ensured all employees followed all FAA as well company rules and regulationsFollowed load plan to ensure that plane is loaded properly,Certified to run all equipment,Assigned employees to work areas, hazmat trained, 727 pushback certifiedShipper-Receiver, Counter SalesAutomotive Specialty Distributor Cinnaminson, NJ 05/00 - 09/05Received in all parts, shipped out all outgoing using UPS World ship softwareProvided high volume of customer service, ordered parts from vendors using PO NumbersOperated sit down forklift to unload all trucks, and as needed made deliveries to customers |