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Click here or scroll down to respond to this candidateCandidate's Name
Columbia, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am a seasoned customer service specialist looking for employment providing advice on diverse customer situations. I am also a RN with excellent communication skills demonstrated by over 25 years of service. I have management experience at both the hospital level and at a medical call center. I can deliver excellent customer service, as our call center handled 100's of calls from patients. I also dealt directly with several hundred cardiologist, maintained the records of their patients and communicated important information about their patients in a timely, efficient manner. I also have experience at a medical collection call center, handling hundreds of calls a day, answering questions and providing a timely resolution to accounts. I also have worked at GIS/HireRight in criminal records entry, verification, and QA analyst for almost 5 yearsWork ExperienceEligibility SpecialistAccredo Health Group - Columbia, SCOctober 2021 to May 2022Get life saving drugs for free or greatly reduced for patients. Negotiated with insurance and drug companiesEligibility RepresentativeAccredo Health Group - Memphis, TNOctober 2021 to May 2022Customer serviceInbound Verification SpecialistGIS - Columbia, SCAugust 2016 to April 2022Take inbound Verification calls 100+ per day, then moved to QA department and researched all cases for errors prior to releasing to the requesting client CashierPublix - Columbia, SCFebruary 2022 to February 2022Cashier. I had to leave the position due to unexpected major surgery Criminal Record EntryGIS - Chapin, SCNovember 2015 to August 2016Record entryCriminal Record EntryKelly Services-GIS - Chapin, SCAugust 2015 to November 2015Record entryClinical Monitoring SupervisorBioWatch Medical - Columbia, SCMarch 2008 to January 2015I carefully developed and retained staff, as well as trained new employees for a remote cardiac monitoring center. I implemented and monitored programs to maximize customer satisfaction. I effectively communicated with our staff, patients and the cardiologists who prescribed our equipment to their patients. I trained the patient on the use of equipment and provided 24 hour a day customer service. I quickly resolved customer questions and concerns and served as a liaison between staff and clients. In addition to my supervising duties I answered 100's of calls from patients and medical offices. In addition to answering inbound calls, it was my responsibility to call each patient daily to maintain effective communication and to assure equipment was being used properly. II provided continuing education for our employees, filled gaps in schedule when additional help was needed, and enforced the privacy laws by Federal guidelines.I regularly evaluated employees on performance, and provided positive feedback or discipline as needed. RNProvidence Hospital - Columbia, SCJune 1983 to March 2005I worked both full time and part time at Providence Hospital, in various area of the hospital. I worked in the post open heart unit, for which I provided the highest level of care to open heart patients within the first 24 hours of surgery. I also worked in PCCU and ICU. I served as Assistant Head Nurse, senior charge nurse and charge nurse. I successfully managed the activities of team members, reduced over time by training employees in time management and delegating tasks. I carefully selected and trained new employees, developed and retained quality staff, supervised the day to day operations in accordance with set hospital policies.. I regularly evaluated employees, organized and let monthly meetings, and maintained healthy relationships between the staff, patients and physicians. I was eager to lift a helping hand to staff and worked over time as needed to maintain an excellent level of patient care. I delivered the best patient care possible to my patients and their families. I provided education to my patients and families to assure they went home able to care for themselves. RNProvidence Hospital - Columbia, SCJune 1991 to September 1997I worked in the Recovery Room at BMC. I provided care to patients immediately after surgery to the best of my ability. I provided post-surgical care to a variety of ages, from infants to geriatricEducationAssociates in NursingMidlands Technical College Columbia - Columbia, SC August 1981 to May 1983Skills Sales Nursing Communication skills Patient monitoring Team management Time management Post-operative care Retail sales ICU experience Customer service Quality assurance Medical collection Organizational skills GIS Employee evaluation Cashiering Charge experience Hospital experience Management Microsoft Office Leadership Cash handling Math Guest services Motivational interviewingAdditional InformationI love working with people in any capacity! I feel my many years of nursing gave me the skills to deal with all types of people and is the highest degree of customer service. I did in the remote past work retail sales. I am a hard worker and I'm looking for a chance to prove myself and I'm confident I will not disappoint. I do have management experience, so I feel that i know the importance of following policies and procedures, and just being a great employee. Thank you for your time! |
