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Title Support Specialist Customer Service
Target Location US-FL-Miami
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
EMAIL AVAILABLE C: PHONE NUMBER AVAILABLE Lauderhill, FL Street Address
SummaryRegistered Behavior Technician with experience in teaching and supervising children with different learning disabilities. . Proficient at implementing specialized programs for children and individuals with developmental, emotional, and intellectual disabilities. Caring, compassionate, patient, and well-organized with good communication, interpersonal and social skills. Passionate about caring for children providing the highest quality of services to clients with special needs...SkillsSenior leadership supportAbility to prioritizeDetail orientedComputer proficiencySelf directedHigh customer service supportCommunity outreach experienceExperience:Treatment and Education of Autistic and ESE studentsProficient in Microsoft OfficeCertified in Adult/Infant CPR, First Aid.15 years of teaching experienceAdept at working with special needs childrenExcellent time management/communication skillsCompleted 40+ hours of online and hands-on training approved by the BACB to obtain my credential as a Registered Behavior Technician.Occupational therapist Assistant graduate at Kieser University.Renaissance Charter School at University: 2022 to present:Permanent? Daily substitute teacher in grade level 1 to 8th grades. Implementing classroom lesson in the absence of the teacher. Provide excellent classroom management and assist students who are struguling in Math.Family Support Specialist: BRHPC Nov.2021-PresentAs a family support specialist my role is to support children and their families who participated in the Healthy Families Broward (HFB) by providing support service, educate families in different educational topics, linking families to community resources depending on their needs. I also help families in building relationships and increase parenting skills.Kieser University in Fort Lauderdale:In 4 months of Internship I was able to:Communicate resident progress or problems to supervisor and other team members; instruct resident's family or nursing staff in follow-through programsAssist with resident scheduling and post charges daily to resident recordsMaintain equipment and work area in a safe and clean conditionMake presentations to support marketing efforts, at team conferences and in-servicesDemonstrates respect for, adherence to and promotion of the mission and philosophy of Erickson LivingProvide delivery of Occupational Therapy services in accordance with the primary Occupational Therapy patient Plan of Care (POC) in compliance with state regulations that pertain to occupational therapy assistants (COTAs)Work with the interdisciplinary team to achieve/maintain the highest functional level of all customers and promote coordinated, efficient care with a customer service focusCensus worker specialist Feb 2020- Oct 2020Responsibilities:Follow defined Census program information, processes, and procedures.Handle inbound and outbound contacts in a courteous, timely, and professional manner.Adhere to Census approved scripts in conducting interviews and completing forms.Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.Meet or exceed the Census program performance metrics of 97% quality and adherence of 93%Enter data into desktop application to accurately capture all responses.Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.Follow defined Census guidelines as they apply to completing Census forms.Escalate threats immediately to a supervisor if made to Census workers, buildings, governmental buildings or the PresidentAdhere to designated work schedule.Premier Academy Coconut Creek, FL ESE Teacher 10/2015 - 08/2018Developed individual educational plans (IEP) designed to promote educational, physical and social development.Conducted small group and individual classroom activities with students based on differentiated learning needs.Organized and prepared instructional materials, communiqus, and reports.Eliminated learning gaps and effectively instructed students by developing IEPs and using wide variety of teaching aids and motivational strategies.Paramount Charter School Lauderhill, FL Office Manager 10/2014 - 08/2015Greeted visitors promptly and directed to correct locations.Set up new files and assigned tracking numbers.Updated employee paperwork and records.Maintained office supplies inventory by checking stock and ordering new supplies as needed.Scheduled appointments and maintained master calendar.Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.Education and TrainingKeiser University Fort Lauderdale, FL Associate of Science in Occupational Therapy Assistance 12/2019Completed continuing education in Occupational Therapy assistance.Graduated in December. attended 4 months internship from OCT -DEC.Demonstrated advance skills in Therapeutic use of selfFocus on psychosocial issues about clients.Advance in treatment approachView patient holistically.University of new Orleans/ New Orleans LA, Associate in Psychology, 4 years in Education.

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