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ALVIN TATE JRAUSTIN, TX Street Address  (H) PHONE NUMBER AVAILABLE (C) PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryHardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technical Support Specialist position. Ready to help team achieve company goals.SkillsHardware SkillsPC Assembly/DisassemblyTroubleshootingCable Support Assembly, Termination and TestingSwitch InstallationCustomer Service ExpertiseSever UpgradesSoftware SkillsVirtualizationServer AdministrationMicrosoft Azure ConfigurationClient/Server ConfigurationNetwork Security ConfigurationHelp Desk SupportWork HistoryMonitor 01/2019 to 01/2021Austin Residential Reentry Center  Austin, TxMonitored number of cases received and returned by employees on weekly, monthly and quarterly basis.Counted students at pick-up and drop-off times to keep accurate records of passengers.Promoted safety of students on and off bus by identifying potential conflicts.Operated ECG rhythm screens, computerized dysrhythmia detection system and rhythm strip printers.Led team in developing strategic plans to meet operational objectives.Oversaw entry and exit of up to [Number] employees and visitors daily.Private Investigator 01/2011 to 01/2019Alvin Tate Detective Agency  Austin, TXInvestigated [Number] cases per year.Staked out locations to locate individuals and gather evidence of unlawful activities.Supported civil cases by collecting exhaustive notes and offering sworn testimony in depositions and open court.Compiled exceptional notes on movements of individuals and collected documentation.Collected documentation such as witness statements, video recordings and photographs to support case findings.Uploaded evidence into case management system each day.Surveilled individuals covertly to investigate issues such as fraud and infidelity.EducationCertification: IT 02/2023Cybertex Institute of Technology - Austin, TXHigh School DiplomaMelbourne High School - Melbourne, FLCertification: Electronic 05/1980Tampa Technical Institute - TampaAdditional InformationKnowledgeable inWindows MD 100-101) Identify windows operating systems, installing and upgrading client system, Understanding Windows 10 architecture.A+ 1101-1102) Understanding motherboards, processors, identify peripherals, cables, connectors, printers and multifunction devices.Network+) Understanding ports and protocols, IP addressing, cloud concepts, network operations and security.Linux+) Understanding cloud and virtualization concepts, managing files, directories and textSecurity+) Endpoint security, network security, identify and access management.Server+) Cloud computing, server storage.MC Azure fundamentals and AWS cloud fundamentalsAffiliationsUnited States Navy Veteran