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Click here or scroll down to respond to this candidateCandidate's Name
Seeking employment in the customer service/collection field where my Street Address + years'experience can be utilized for the good of the company Work ExperienceFront Desk Receptionist Department of Elections/ Delmarva Staffing, Wilmington, DE January 2019 to February 2021Responsible for All Front Desk Receptionist Office Duties, i.e., Greeting the Public who came to the Office; Scheduling monthly office meetings for the Department Director Updated the Voter Registration Cards for Delaware Residents via the State and DMV PortalsAssisted People with the Filing process to become a Candidate for various Offices in DelawareAnswered and Responded to all Front Desk CallsRerouted Front Desk Calls When Necessary to Appropriate Departments Assisted Voters with the Absentee Registration and Voting Process Processed Voter Registration CardsResponded to Requests for Absentee BallotsAssisted Walk-In Voters In Completing Absentee Ballots Mailed Out Absentee BallotsStaffed Every Referendum ElectionAssisted All Polling Sites on the Days of Elections with Varifying Voter Addresses and Polling LocationsAccount Specialist Department of Labor/ Delmarva Staffing, Wilmington, DE October 2017 to-May 2019 Arrange for debt repayment or establish repayment schedules, based on customers' financial solutionsAnswer customer questions regarding problems with their accounts Receive payments and post amounts paid to customer accounts Sort and file correspondence and perform miscellaneous clerical duties,such as answering phones, responding to correspondence and writing reports Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers Negotiate credit extensions when necessary . Experience with: Auto dialers, Intuit QuickBooksCustomer Service Associate (CSA) Action Unlimited New Castle, DE February 2015 January 2016 Confer with customers by telephone or in person to provide information about products or services, take and/or enter orders, cancel accounts, and obtain details of complaints Check to ensure that appropriate changes were made to resolve customers' problems . Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as, actions taken Refer unresolved customer grievances to designated departments for further investigation Determine charges for services requested, collect deposits or payments, and/or arrange for billingResolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting billsComplete contract forms, prepare change of address records, or issue service Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers claims Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problemsLoan Service Officer Access Group Wilmington, DE May 2009 February 2012 Analyze applicants financial status, credit, and property evaluations to determine feasibility of granting loans Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information Meet with applicants to obtain information for loan applications and to answer questions about the processExplain to customers the different typ of loans and credit options that are available, as well as the terms of those services Review loan agreements to ensure that they are complete and accurate according to policy Approve loans within specified limits, and refer loan applications outside those limits to management for approval Handle customer complaints and take appropriate action to resolve themCollections Representative Simms Associates Newark, DE January 2009 April 2009 Arrange for debt repayment or establish repayment schedules, based on customers' financial situationsLocate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment Receive payments and post amounts paid to customer accounts Advise customers of necessary actions and strategies for debt repayment . Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise Locate and monitor overdue accounts, using computers and a variety of automated systems Answer customer questions regarding problems with their accounts Collections Representative HSBC, New Castle, DE November 1999-June 2006 Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment Arrange for debt repayment or establish repayment schedules,based on customers' financial situations; Answer customer questions regarding problems with their accounts; Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise Negotiate credit extensions when additional time would be helpful for repayment EducationHigh School Diploma, Mt. Pleasant High School, Brandywine School District. Wilmington, DE |
