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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEMiami,FL Street Address
PHONE NUMBER AVAILABLEOBJECTIVE: Obtaining a position where I can provide my Professional Customer Service skills to achieve positive results for the company.BILINGUAL LANGUAGE: Spanish, EnglishPROFILE:Combined experience of 16 yearsProfessional Customer Service and HospitalityExcellent bilingual written and oral communication skills Quick thinker to solve problems and adapt to unexpected situations Team builder trained with the ability to obtain effective relationships with the public Calm and focused in fast paced environmentsOpen minded work ethic to interact with people from diverse backgrounds. EMPLOYMENT HISTORY:Journey & Associates Inc 08/2021 PresentNW 42nd Ave Suite 428, Miami, FL 33126Ph. PHONE NUMBER AVAILABLEMB STATION Luxury ApartmentsFront Desk ClerkAssisting Managements office with phone calls redirecting to the appropriate department. Security cameras, safety moving process for residents. Office platforms: Microsoft10 Word, ExcelDaily package inventory.Greeting and assisting residents with concerns, reservations for common areas. Communicating messages to Management.Quadro Luxury Apartments 12//2020 07/2021Front Desk Clerk3900 Biscayne Blvd, Miami, FL 33137Ph.PHONE NUMBER AVAILABLE First ServicePlexos Group, LLC 05/2020 - 11/20201800 City Farm Dr, Baton Rouge, Louisiana 70806 (Temporary contract ) Ph.PHONE NUMBER AVAILABLE / PHONE NUMBER AVAILABLELead Supervisor Call CenterDepartment of Employment Opportunity (DEO) Florida Managing attendance, monitoring calls, authorizations, and protocols of information for representatives and claimants.Managing Remote systems, Excel reports.-Pandemic Recession-Ascendo 02/2020 - 03/20202 Alhambra Plaza, Coral Gables, FL 33134 (covid-19 layoff) Ph.PHONE NUMBER AVAILABLEFront DeskPanAm International Flying AcademyAssisting clients: Pilots-instructors and trainees in their registration procedures,TSA application and information about their sessionsEnsuring all logistics items related to the scheduled courses are in place and ready for training Answering phone calls and constant communication with specific departments in the facility Reconciliation reports generated daily.Sanitas Inc 10/2019 - 01/20207135 sw 117th Ave Miami, FLPh.PHONE NUMBER AVAILABLEPRC (Patient Registration Clerk)Greet walk-in clients, answering questions and phone calls related to patients procedures Managing sensitive and confidential documentsSubmitting patient records to Doctors in multiple hospitals via fax, e-mail Taking payments through patients insurance account. Loyal Source Government Services 05/2019 - 10/2019 12612 Challenger Parkway # 365 Orlando, FL 32826 Gov. Contract Ph.PHONE NUMBER AVAILABLEContractor Youth Care worker - Homestead SW MiamiAssisting Kids UACs in classrooms activities as support for Teachers, Team Leads and Supervisors.Encouraging to maintain constant order and respect. Patrolling and guiding minors to diverse areas inside the shelter such as: dining room, recreational, medical, bathroom, dorms; keeping all activities accurate and documented.InterpreterEnglish Spanish Legal and Medical (consecutive, sight and simultaneous) interpretation. In and Out patients Doctors appointments at Hospitals and Clinics DMV area. Educational Parents appointments with Teachers at Schools DMV area. Federal Buildings DC, Maryland, Virginia and Florida.-LIS Inc. Legal Interpreting Services Contractor 10//2017 - 11//2017 81 Willoughby St, NY, 11201Ph. PHONE NUMBER AVAILABLEFEMA /Hurricane Irma project Key West,FL-Liberty Language Services 02/2014 - 10/20171604 Spring Hill Rd Vienna, VA 22182Ph.1PHONE NUMBER AVAILABLEFront DeskHotels Am & Pm Clerk:Answering phone calls, arranging reservations with travel agencies Checking in and out guests trough hotel softwareMonitoring guest for housekeeping and maintenance requests. Balancing reports, cash-register and safe box on a daily basis.-Herly Agency Red Roof and EconoLoge 05/2017 - 10/2017 390 N Orange Ave, #1600 Orlando, FL 32801Ph.PHONE NUMBER AVAILABLE-Comfort Inn / Quality Inn 11/2012 - 04/20141587 Spring Hill RD, Vienna VA 22182Ph.PHONE NUMBER AVAILABLEInterSolutions Inc 09/2010 - 09/2012Washington, DCPh. PHONE NUMBER AVAILABLE / PHONE NUMBER AVAILABLEConcierge/Front DeskAssisting patrons Luxury apartments, and Office Buildings in clerical duties. Word, Excel, Yardi, Rent Roll, eSite, Outlook.Answering phone calls, taking messages; arranging transportation for Tenants. Receiving and organizing Tenants packages and mail. Monitoring guests for housekeeping and maintenance requests. At&T Telac Worldwide 11/2006 - 10/20101820 N. Fort Myer Drive, 4 th Floor, Arlington, VA 22209 Ph.PHONE NUMBER AVAILABLESales Customer Service RepresentativeAnswering telephone calls. Determining eligibility by comparing client information to requirementsSolving coverage/service problems; managing solutions through computer systems. Preparing daily reports and up sealing company products. EDUCATION:Liberty Language Services (February, 2015)1604 Spring Hill Rd Suite #262 Vienna, VA 22182Medical Interpreting training Certification English -Spanish Inter Solutions Inc (October, 2010)1418 Pennsylvania Ave Washington DC 20003Property Management Assistant CertificationNorthern Virginia Community College (2004)3001 North Beauregard St. Alexandria, VA 22311Business Administration ClassesItaly High School, (1992-1998)Quito-EcuadorHigh School Diploma Accounting / Jr. Computer Programmer PROFFESIONAL REFERENCES:Peter Godoy : Coldwell Banker RealtyMiami,FLPHONE NUMBER AVAILABLEGrace Toapanta: Legal U.S ServicesBroward, FL PHONE NUMBER AVAILABLECarlos Rivera Tax AccountantArlington, VA PHONE NUMBER AVAILABLE/pre> |
