Candidate Information Name Available: Register for Free Title Computer Operator Support Analyst Target Location US-MN-Saint Paul Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Forest StreetSaint Paul, MN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary of QualificationsDependable, self-motivated individual with experience in computer programming, training, and maintenance. Open-minded and decisive with an eagerness to learn new skills.Computer Skills JAVA Python Visual Basic Job Control Language (JCL) SQL FORTAN MS Word, Excel, Access, Visio, PowerPoint, Windows XP & 2000 Proficient in computer maintenanceEducationBachelor of Science in Computer Information Science 05/2003 Minnesota State University  Mankato, MNCourse work in: Artificial Intelligence, Assembly Language, Database, Operating System, Software Engineering, System Analysis and Design, and Windows ProgrammingRelated ExperiencesProduction Support AnalystAssurant, Woodbury, MN 10/02/13 - 12/28/14 Monitored of batch processing; Analyzed workflow; Allocated and reallocated online files and databases; Analyzed system performance; Performed batch job set up requests; Made recommendations for process and procedure improvements Responded to customer inquiries; Escalated and resolved batch job related issues; Started/stopped jobs from processing Provided support of data management processes and documentation; Made sure Service Level Agreements were met; Supported all aspects of Disaster Recovery testing; Provided source and evidence for internal/external audit tests; Supported weekend application implementations;Senior Computer OperatorAssurant, Woodbury, MN 12/06/04 -10/02/13 Took on after-hour Major Incident Management role as an outage coordinator to document, escalate and resolve issues with support and customers; Served as helpdesk analyst to document, and escalating issues to support and customers; Maintained and updated operating procedures and standards; Allocated and over-seed the work of lower- level computer personnel; Diagnosed and troubleshoot system errors and equipment malfunctions; Monitored mainframe computer systems, servers (LAN/WAN), and Data Center Operations using MVS System Console, OMegamon, Netview,, HP Openview browser, Nimbus, HP Openview Service Desk, Datasite Browser, and Empirix; Monitored and troubleshooted network sites; Trained interns and operators on new and current tape procedures and operational tasks; Maintained and updated daily checklist; Performed IPL (Initial Program Load) on mainframe systems during software and hardware upgrades; Used CA7, MVS, and JES2 commands to perform tasks on system console Safeguarded security of personnel, equipment, and data files; Performed mainframe and server tape handling function such as mounting tapes, checking for drive intervention, job contention, and looking for tape information in SecureSync; Created tickets and called on system errors, Fire Calls, malfunction devices, and broken tapes using HP Open View Service Desk; Turned over daily checklist and reported any issues to next shift manager;