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Customer Service Resume Mount joy, PA
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Title Customer Service
Target Location US-PA-Mount Joy
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Candidate's Name
EMAIL AVAILABLEStreet Address
Cell: PHONE NUMBER AVAILABLESUMMARY: Highly motivated and versatile healthcare professional with 18 years experience in residential living. Strengths include productive working relationships coordinating and managing medication distribution for all levels of resident care. Working with coworkers to help resolve patient issues as part of a job task and description attentive to detail with accuracy and efficiency at completing tasks. I have shown that I have the ability to work independently and also as part of a team during the shift.SKILLS:Typing 50 wpm Copier skillsCustomer service Medical TerminologyMedication process Word 2010Excel 2016 Assisting clientsPROFESSIONAL EXPERIENCE:Your Neighborhood Connection; Lititz, Pa (9/21-12/21)Visiting NurseAssisted people in their homes with ADLs provided companionship. I helped with meals, showers, light housekeepingand pet care.Pleasant View Retirement Communities; Manheim, Pa (4/20 B present)Assisted Senior LivingResident AideAssist the residents with ADLs; providing quality care to 20 residents; helping them to shower, dress and grooming them.Helping the residents enjoy daily activities and providing companionship.Washing laundry and maintaining the environment for residents. Attending meetings on dementia and Reliastraining on my own time.Utilizing communication skills to keep on top of current procedures.Legend of Lititz, Pa (4/18 B 3/20)Senior LivingPersonal Care AideTaking care of the elderly in a timely manner.Personal care; gave showers, made beds and dressed 30 residents for daily activities.Washed laundry, folded and put away laundry for the residents.Nail care, hair care and pet care. Documented care done during shift on an I-pad. Relias training.Senior Helpers. Ephrata, Pa (9/17 B 3/18)Visisting NursePersonal Care AideVisit the elderly in privacy of their homes.Personal care; giving showers, making beds, dusting and vacuuming, cooking and doing dishes.Medication reminders, nail care, hair care and pet careAccompaniment to Doctor Appointments.Companionship activities and exercise. Recorded my hours and tasks on my cell phone.Oak Leaf Manor, Landisville, Pa. (02/11 B 9/17)Assisted Living FacilityPCA/Med TechTook care of the elderly in a comfortable environment by answering call bells in a timely manner.Personal care of residents showered and prepared meals, nail care, dressing, doing laundry.Kept the environment clean and sanitizedCompanioned the residents with snacks and playing of games.Med Tech responsibilities included distribution of medication according to prescriptions, checking blood sugars, and documenting refusals and behaviors calling the family and the physician to inform them of falls and deaths.Managed co-workers to get the shifts work done before the next shift arrived as well as assisting where needed.Documented all medications and blood sugars.COMPUTERSKILLS: Excel 2015, Word 2010, Word perfect 6, Relias and Paylocity.EDUCATION: Attended HACC in Harrisburg; Medical Coding Certificate December 2020Millersville University, Millersville, PAAS Gerontology, 1995VOLUNTEER: Maytown Food bank

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