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Title Customer Service Assurance Manager
Target Location US-TX-Lubbock
Email Available with paid plan
Phone Available with paid plan
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Professional SummaryQuality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Outgoing Quality Assurance Manager with[14] years of managerial experience in Cotton Seed. Committed to high standards of product inspections and customer service with extensive knowledge of Cotton Seed Quality use. Adept at collaborative with various departments for comprehensive quality control. Work HistoryBASF Corporation - QA SupervisorLubbock, TX05/2009 - 11/2022BASF Corporation - Delinting SupervisorLubbock, TX05/2009 - 11/2022Implemented process improvements to increase productivity in quality assurance operations.Prepared and interpreted [Data Based] reports, complete with comprehensive analysis of testing and results, for development team.Addressed non-conformance issues, pausing production to correct errors.Updated inspection journals and daily summary logs with quality- related data. Used Excel to maintain database of test reports and calibration records. Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies. Created and managed project plans, timelinesEMAIL AVAILABLEPHONE NUMBER AVAILABLELubbock, TX 79404SkillsLab Operations (VMD & Tare) ResultsBefore and After for each VarietyCorrection Action Planning, QMSManager (SOPs and WIs) Problem-Solving Skills Maintaining Clean Work AreasConduct Monitoring (Daily PlantMonitoring)Information Assurance (Sign off sheetsfor each step in Production and QualityAssurance)Equipment Use ( Forklift, Boom lift,Bobcat ext.)Heavy Machinery Operation (ClipperCleaner, Gravity Table DelintingEquipment)Collaboration Skills (Mapped out eachVariety run on printed out sheet givento each department lead before runninga - (Cotton Seed)Quality Improvement ( StewardshipChampion for Site) Quality System ImplementationInternal Audits QMS Manager (SOPsand WIs) Team Meetings Warehouse Operations Sampling InventoryEducationEnforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.Dale Carnegie CourseAwarded 2.8 Continuing Education Units (CEUs) set forth by Dale Carnegie & AssociatesInstructor-Ron LoweClass # L-10904/2008Adult Learning CenterLubbock, TXGEDCertificationsDale Carnegie Course Seed Sampling training

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