Candidate Information Name Available: Register for Free Title Customer Service Assistant Manager Target Location US-PA-Philadelphia Email Available with paid plan Phone Available with paid plan

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Candidate's Name
Assistant ManagerPhiladelphia, Pennsylvania, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYProactive and meticulous Assistant Manager with over 15 years of experience in the restaurant industry. Strong ability tomaintain focus to ensure excellent customer service as well as satisfaction.WORK EXPERIENCEMay 2022-December 2022Assistant ManagerKFC / Taco BellMaple Shade Township, New Jersey, United StatesExceeded sales goals and accomplished business objectives by inspiring team members and promotingbrand. Ensure inventory counts remained within monthly tolerance levels. Daily walk-throughs to ensurecleanliness and readiness for beginning and end of shift. Oversee team members working FOH and BOH to ensurecompany compliance, state regulations and food safety are met. Daily reconciliation of registers and safe to ensureaccuracy.November 2017-April 2022Assistant ManagerKFC/Taco BellPhiladelphia, Pennsylvania, United StatesGenerated repeat business through excellent customer service and responded to customer concerns with friendly andknowledgeable service. Assessed job applications and made hiring recommendations to bring it top candidates to fulfillkey positions. Conducted daily team meetings to motivate team members, address any questions or concerns, planimprovements, and evaluate progress moving forward.November 2013-November 2017DriverEden's Para TransitPhiladelphia, Pennsylvania, United StatesCoordinated efficient routes to avoid delays and optimize schedules. Cleaned and maintained vehicle while assessingvehicle for damage after each shift. Assisted passengers with entering and exiting the vehicle safely. Securing bothpassenger and packages to minimize damage risk while in route to destinations.December 2011-October 2013Head CashierHome DepotPhiladelphia, Pennsylvania, United StatesResolved escalated customer disputes with special actions such as discounts. Performed store openings, closings andshift change. Kept accurate account of deposits using reconciliation log reporting any discrepancies.March 1990-January 2001Assistant ManagerWhite CastlePhiladelphia, Pennsylvania, United StatesOpen and close store when scheduled. Provide supervisor customer service using 3 second rule. Ensure proper trainingand development for new associates. Unload and process truck deliveries. Rotated stock using FIFO method. Conductedinventory checks daily and reviewed weekly P&L reports. Implemented new stratigies to promote employee motivation.Verified all cash pulls and deposits from registers. Prepare bank deposit and change order.EDUCATION-CurrentHigh School DiplomaFrankford High SchoolPhiladelphia, Pennsylvania, United StatesHigh School Diploma in General StudiesFrankford High School - Philadelphia, PASKILLSInventory Inventory Control Sales Goals Food Safety Cooking Kitchen Management Culinary ArtsCulinary Reconciliation Audit Audits Cost Analysis Cash Balances Cash Handling Loss PreventionPOS Retail Sales Customer Service Merchandising Point of Sale Closing FIFO PayrollCustomer Service Oriented Labor Cost Human ResourcesCERTIFICATIONSServSafeFood Handler CertificationLANGUAGESEnglish - IntermediateWORK AUTHORIZATIONI am authorized to work in the following countries: United States