| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYEnthusiastic technologist and a diligent professional who is eager to learn and contribute to team success through hard work, attention to detail and organizational skills. Experience in detailed care of patients with success in managing patient triggers. Committed to working with patients, families and colleagues for a well-rounded medical care.WORK EXPERIENCEMedication Technician, Personal Care/ Direct Support May 2022 DateMaximum Support Services, Baltimore, MarylandWorked with staff to help maintain personal hygiene and groomingAdministration of medication to patient when needed.Conducting regular checks and documenting information on clients vitals as neededAssisted with taking patients to places of interest and inclusion in the communityReported incidents that may arise as a result of suspected abuse, neglect, or exploitation to the appropriate authorities.Helped individuals with tasks like shopping, doing some cleaning and managing money.Taught patients tasks that they can perform themselves.Documentation of medications assigned to patient and conducting 3-way checks on medications received from the pharmacy.Monthly reporting on client progressAssistant Banking Officer, IT Helpdesk/Network Support & Administration November 2019 August 2020Zenith Bank (SL) Ltd, Freetown, Sierra LeoneProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Analysis and procurement of IT equipment based on organizations specifications.Install, modify, and repair computer hardware and software.User, group creation and management on Active Directory.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Nightly /End of Day processing in a Sybase Environment and Powercard Management Application.Configured hardware, devices and software to set up work stations and servers.Patched software and installed new versions to eliminate security problems and protect data.Collaborated with departments and branches to implement system-wide improvements.Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.Removed malware, ransomware and other threats from laptops and desktop systems.Set up and administered ACP/ACH Server, DNS Server, SCCM DP Server, Client Capture workstations and configurations.Responded to support requests from end users/customers and patiently walked individuals through basic troubleshooting tasks.Created support documentation that empowered and enabled staff users to extend skills, leverage system features and find resolutions to questions without intervention from support team.Delivered technical sales presentations to prospects and presented benefits and value of products.Processed over 60 support requests weekly for technical assistance on wide range of issues.Senior Executive Assistant, IT Helpdesk Support July 2017 October 2019Zenith Bank (SL) Ltd, Freetown, Sierra LeoneRepairs Of Computer systems.User, group creation on Active directory.Account number generation for new range.CCTV Monitoring.Helpdesk support and link network monitoring.End Of Day Processing.Documented all transactions and support interactions in system for future reference and addition to knowledge base.Patched software and installed new versions to eliminate security problems and protect data.Configured hardware, devices and software to set up work stations for employees.Devised solutions to operations issues related to the ACP/ACH System and Windows Operation System, working closely via phone, email, live chat and web teleconference.Built and provided basic end-user troubleshooting and desktop support on WindowsPerformed tests of functionality, security and performance of different workstations and devices.Collaborated with vendors to locate replacement components and resolve advanced problems.Answered 50 incoming calls from residential and small business customers on Internet banking related issues and bank's products.Executive Assistant, IT Helpdesk Executive June 2013 June 2017Zenith Bank (SL) Ltd, Freetown, Sierra LeoneCreation of new customer savings and current accounts.Performed customer verifications for chequebook issuance.User setup and activation on the Corporate Internet banking platform.Communicate and coordinate with internal departments.IProvision of network and help-desk support for staff as required.Administration of the Automated Cheque Processing and Automated Clearing House platform.Nightly (End of day) processing and Report Generation.Periodic Backup and Network Link Monitoring.Periodic Stock and Inventory update.Developed and tested new product offerings prior to release to assist development team in bug identification.Documented all transactions and support interactions in system for future reference and addition to knowledge base.Provided on-call support for critical issues related to Windows systemProvided Tier 1 IT support to non-technical internal users through desk side support services.Executive Trainee, Customer Service November 2012 - April 2013First Academy, First Bank of Nigeria, Iganmu, LagosActivation, hot listing and Issuance of First Naira MasterCard, Visa and Verve CardsCreation of new customer savings and current accountsOpening and closing of cheque clearing zonesPrompt handling and response to customer inquiriesPerformed customer verifications for chequebook issuanceProcessed orders, forms, applications and requests based on customer interactions.Direct requests and unresolved issues to the designated resourceManage administration and customers' accountsCommunicate and coordinate with internal departmentsEDUCATION(Certified Medication Technician) May 2022Mercy First Healthcare Solutions Inc, Baltimore, Maryland(First Aid and CPR) May 2022National CPR Foundation(Mandt Training) May 2022Enfield Locke Care LLC(M.Tech Information Technology) September 2020 September 2021Eastern Mediterranean University, Famagusta, North CyrusSCCM Training by Microsoft February 2020Zenithbank Plc, Victoria Island, Lagos(Windows Server 2012, Certificate Of Completion) August 2014 August 2014SBTGS Group, Lightfoot Boston Street, Freetown(Certificate of Completion, Cisco Certified Network Associate) July 2010 September 2010New Horizons, Ikeja, Lagos(Certificate Of Completion, ICND 1) March 2008 September 2008Afrihub Caf, Nnamdi Azikiwe University Awka, Anambra State(B.Sc Computer Science) 2nd Class Lower January 2004 - June 2008Nnamdi Azikiwe University Awka, Anambra StateFederal Government College Ikot Ekpene, Akwa-Ibom September 1995 - June 2001(WASSCE)PERSONAL SKILLSStrong verbal, communication and presentation skillsAnalytical thinking and problem-solving skillsAbility to establish good business relationships with customersOrganization and time managementPersonal Care knowledgeExcellent ability to assimilate large dataFast with learning and adapting to new technologiesTolerant and flexible to working in different situationsCustomer service orientedGood organization and time management skillsActive listening skillsHighly adaptableStress tolerancePatient EducationTreatment planning and disease preventionHOBBIESMusic, Internet surfing, Photography, Travelling and Football. |
