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Customer service representative-Tampa, FL-Email: EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLESummary experience:Engaging with customers, satisfying there needs, helping, valuing customers time, providing resourceful information, call center, experience with computers and systemsAuthorized to work in the US for any employer !Epiq (temporary)Claims representativemost previous jobinbound calls from customers who needed more information on there notices they received, what the cases are about, what actions they need to take etc.Customer Service RepresentativeMaximus Call Center - Riverview, FLOctober 2022 to January 2023Inbound calls, engage with and enroll consumers into health insurance, filling out there applications, seeing what the consumers are eligible for; finding if there doctor is in network. Taking high volume calls especially during open enrollment. Making sure as a csr that I am satisfying all my customers needs, finding whats best suitable and beneficial for them. This role includes patience as well, due to some customers not being in the best mood but still helping them as much as possible.Inbound and Outbound SalesOneTouch Direct - Tampa, FLDecember 2021 to August 2022 Call business owners, check up on there devices they have with there business, if there facing any issues, we let them know we have upgrade opportunities to get the newest devices so their business can flourish, also we provide internet and wirelines, say for example if a customer wanted to apply internet to their businessMcDonalds Crew MemberMay 2020 to February 2021Taking orders, bring cashier, giving out orders, cleaning and stockingTeam Memberblack hibachi food truck - Tampa, FLApril 2019 to July 2020I worked at food truck company, Black hibachi, owned by one of my relatives, i would take orders over the phone and write them down to be made.Sales AssociateZumies - Tampa, FLJune 2019 to July 2019Seasonal retail:Greeting customers providing them with a great selling experience, making them feel comfortable in the store, making them satisfied of there wants and needsEducationHigh school diplomaArmwood High SchoolSkillsUpsellingBusiness DevelopmentCold CallingSales ManagementTelemarketingRecruitingNegotiationDismissCash HandlingRetail SalesCashieringCustomer ServiceCommunication skills-3 yearsOutbound SalesInside SalesOutside SalesCRM SoftwareSalesforceComputer SkillsDirect SalesInbound callsHealth insuranceSocial listening |