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Title District Manager Customer Service
Target Location US-FL-Jacksonville
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Jacksonville, FL Street Address
Dedicated District Manager with extensive experience directing operations, sales and stang for numerous locations. Excellent record of success driving improvements and elevating public prole for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Sales ForecastsOperations OversightOrganizational AnalysisClient Relationship BuildingRecruiting and HiringWorkforce DevelopmentAction PlansVendor ManagementHuman Resource ManagementPerformance EvaluationsCircleK Jacksonville, FLDistrict Manager/Market Manager07/2021 - CurrentMentorship of 14 Location Management Teams to execute company initiatives and demonstrate best practices for sales, protability, and best in class customer service.Worked with direct reports to develop and implement action plans, improving operating results.Prepared locations for audits by analyzing marketing and inventory reports.Identied and developed top talent within management structure to promote performance-oriented culture.Loves Travel Center Jacksonville, FLGeneral Manager01/2017 - 06/2021Total Day to Day operational responsibilities for Retail Store to include QSR concepts (Wendy's, Subway, and Arby's) and Truck Service Facility. Travel Southeast U.S. Opening new construction Loves facilities. Manage last stage construction to setup and initial recruiting, stang and training of hourly sta and salary managers. Typically up to 100 personnel. Mentor facility through Grand Opening and ensure baseline behaviors are in keeping of Loves standards.Travel Centers of America Jacksonville,FLDistrict Manager10/2012 - 01/2017Directly responsible for 7 Travel Center locations located throughout Florida and Georgia.Demonstrated continued growth of operations with compliance to all company initiatives as well as environmental and regulatory licensing and policies.Maintain and execute service vendor contracts (Landscaping, Lift Station Service, Window Cleaning, etc).Maintained sales and prot growth higher than company average. Promoted two GM's to District Manager as well as developed and maintained two sites that are Corporate Management training sites. Oversight of Fuel Equipment Compliance and performance reported by SummarySkillsExperienceoutside regulatory monitoring (Warren Rogers) for entire company. Pilot Travel Centers Knoxville, TNGeneral Manager12/2007 - 09/2012Managed locations in Tennessee, Arizona, and Georgia. Responsible for daily operations of the Travel Center to Include two QSR concepts (Wendy's, Subway).Presidents Club Winner 2009 (Divisional GM of the Year for sales and prot growth.Cracker Barrell Old Country StoreKnoxville, TNGeneral Manager08/2000 - 12/2007Responsibility of site performance to include restaurant and retail operations. 140 employees under my charge with emphasis on customer service.Set hourly and daily sales records and improved customer satisfaction index (Secret Shopper).Recorded the highest Health Inspection score of 98%. USMC Jacksonville, NCUnited States Marine Corps Sgt/E5Sergeant09/1986 - 02/1995Fighting for the freedoms of our nation proudly.Selected to Presidential Detail for Inaugural Parade and ceremony for President George Herbert Walker Bush Sr.Recipient of Marine Corps Rozier Trophy (Athlete of the Year 1993 for leadership and athletics).Duty Stations include: Camp Pendleton, CA, Headquarters Marine Corps, Washington D.C., Camp Lejeune, N.C., Gulf War-Saudi Arabia, Kuwait, Iraq, Cherry Point, N.C.Honorable Discharge.Central High School Wartburg, TNHigh School Diploma05/1986Education and Training

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