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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Arch St.Perkasie, PA Street Address
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjetiveDemonstrate the highest quality of experience obtained in the field of customer service for the development of the company to achieve its mission, allowing me to gain an utmost quality of professional and personal experience.ExperienceAutoZone Parts Sales ManagerAutoZone February 15, 2022 - February 11, 2023 Warrington, Pennsylvania Assists Store Manager with leading the company initiatives Ensure maximum productivity Assists in training and developing high performing personnel in a safe environment Delegates and ensures store merchandising tasks are completed in a timely manner Operates cash registers and follow established cash handling duties, including but not limited to deposits, petty cash and lane accountability Controlling expenses and shrink Performing a a fast paced environment Maintain sales productivity, store appearance and merchandising standards Conduct and review all opening and closing procedures Assumes responsibility for the store operation in the assistant manager and store manager s absence, and on assigned shifts Manages emergency situations and conduct proper emergency procedures Performing excellent customer service Driving and delivering parts to commercial customers Communicates AutoZoners issues and concerns to the assistant store manager and/or store manager in a timely and confidential manner Ability to perform physical job aspects Assists Customers in Spanish and English Assists in changing car batteries, light bulbs, wiperblades, verifying check engine lights and battery and alternator life Know parts, the names and how they work on a car, mechanical terms and proceduresTRICARE Beneficiary Service RepresentativeLeidos Inc September 30, 2019 - August 31, 2021 1 year 11 months 2 days Trevose, Pennsylvania Process enrollments, dis-enrollments, and portability transfers using the Defense Online Enrollment System (DOES) Enroll beneficiaries over the phone. Assign primary care managers to TRICARE beneficiaries. Verify eligibility information for remote beneficiaries. Provide education and enrollment information to beneficiaries. Answer phones and handle faxed enrollment forms. Research and interpret benefits, policies, and procedures to military staff, remote site points of contact, and other resources. Workday, evening, overnight, and/or weekend hours, if assigned. Maintain electronic system/paper files and data integrity. Determine the appropriate assistance levels and when call forwarding or other referrals are needed to address the beneficiarys question. Collect, process, retrieve, and disseminate transfer information to support the TRICARE active duty portability process. Complete all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines including proper handling of Protected Health Information. Complete promptly and comply with HIPAA, Leidos, and other training and refresher courses. Maintain required system accounts. Be eligible to obtain and maintain ADP II/IT II clearance. Adhere to the dress code at the GTSC Call Center.Lutheran Community December 2017 - May 2019 1 year 5 months Telford, Pennsylvania Waitstaff Greeting customers. Take food orders from residents. Deliver food in a courteous and considerate manner to tables. Deliver food and medication to residents' rooms. Set / break tables prior to and following meals. Follow sanitation procedures. Provide strong customer service skills.AcademicAugust / 2017 - December / 2017 Bucks County Community College Perkasie, PA2013 / 2017 Pennridge High School Perkasie, PAHigh School DiplomaChild Development (2015-2017)SkillsExcellent communication skills oral, reading and writing in Spanish and English. Computer skills in Microsoft Office, Word, PowerPoint, Excel, Outlook and the Internet. Ability to type up to 50+ words per minute. The capability of multitasking and working under pressure. High leadership skills.DocumentationEnrollmentsHealth PoliciesHealth InsuranceOpen EnrollmentInformation SecurityHealth care / Medical TerminologyHIPPA ComplianceTrainingBillingual (Translator)TelecomunicationsCustomer ServiceHIPPAHealth InformationPrimary careTranslationElectronic MedicalRecord ImplementationOral CommunicationPublicCustomer ServiceRemote WorkReferenceAvailable upon request. |
