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Click here or scroll down to respond to this candidateEducationCandidate's Name
Start date Street Address -graduation date Oct 2023; BS Computer & Information Science, Cyber and Information Security Technology major. 3.94 GPAExperienceCapital One [30 7th Ave S, St Cloud, MN 56301 (Work from Home)]Compliance and Arbitration Dispute Specialist [08/2017-current]DutiesMaximized efficiency of the system used to resolve fraudulent and merchant disputes in the most impactful way to the companyAnalyzing data to assess the risk of fraudulent charges.Understanding MasterCard and Visa rules for processing chargebacks and ensuring compliance with banking standardsPreform system troubleshooting and computer maintenance on computers to get them back into a working orderSlashing down inventory that was coming to Reg E date from 400 items to up to a day in a day and a half.Owning special investigation tasks that take experienced knowledge of banking regulations, processes, and systems.Capital One [30 7th Ave S, St Cloud, MN 56301]Customer Solution Specialist-Promoter [08/2016] [08/2017]DutiesExcelled in providing excellent customer service by listening, taking efficient notes, and resolving customer technical issues and banking questions.Continuously developing, and enhancing computer and system processes to streamline efficiency and customer experienceImproved customers knowledge of claims, disputes, credit cards, money markets, CDs, and online banking processes and technology.Consistently attain and exceed monthly quality and call processed goals.Assessing the risk of future banking customersAssisting cardholders with computer and website troubleshootingArray Service Group [200 14th AVE E, Sartell MN 56377]Training Specialist [09/2015] [04/2016]DutiesTraining account managers in systems usage and collection techniques while providing regular progress updates to team leaders and higher managementUpholding compliance and collection lawsIssuing annual testing on collection laws and regulationsManaging multiple learning initiatives, such as phones, systems, and collection techniquesReporting/Evaluating Training ProgramsDeveloping Training materials that would be used to teach future collectors.Identify performance gaps and determine learning solutions.JC Christenson and Associates [200 14th AVE E, Sartell MN 56377]Financial Account Manager [09/2014] [9/2015]DutiesManaging past-due financial accountsInvestigating consumer reports and financial analyticsMaximized financial arrangements for the consumer and clients.SkillsStudied Microsoft Office 360Studied AWS, and Microsoft AzureStudied Programming C++ language and Python,Knowledge of CompTIA Security+Trained in Active DirectoryTrained in Microsoft office 360,Knowledge of Google SuitesTrained in Sales techniques and customer service.Studied third-party collection regulationsStudied banking regulations |
