Candidate Information Name Available: Register for Free Title Sales Associate Customer Service Target Location US-LA-Monroe Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Monroe, LA Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYEnthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.SKILLSCustomer ServiceGift Wrapping BoxesCall TransfersRefund ProcessingProduct MerchandisingMulti-Line Phone SystemsMerchandise UpsellingMerchandise Orders and ExchangesEnd Cap PlacementWORK HISTORY08/2013 to 12/2022 Customer Service Associate/Cashier Dillards Department Store  Monroe, LAProvided customer feedback to management and identified areas of improvement for products and services.Offered advice and assistance to customers, paying attention to special needs or wants.Worked closely with shift manager to solve problems and handle customer concerns.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Worked flexible schedule and extra shifts to meet business needs. Provided training and support to new associates to help provide high-quality customer service.Handled billing and payment issues following guidelines, resolving disputes properly.Answered customer telephone calls promptly to avoid on-hold wait times. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.04/2012 to 08/2013 Sales Associate/CashierKohls Department Store  Monroe, LAHelped customers complete purchases, locate items and join reward programs. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.Organized store merchandise racks and displays to promote and maintain visually appealing environments.Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Issued receipts and processed refunds, credits or exchanges. Folded and arranged merchandise in attractive displays to drive sales. 01/2008 to 04/2009 CashierULM Campus Bookstore  Monroe, LAOperated cash register for cash, check and credit card transactions with excellent accuracy.Restocked and organized merchandise in front lanes. Worked closely with shift manager to solve problems and handle customer concerns.Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.Performed cash, card and check transactions to complete customer purchases. EDUCATION05/2002 DiplomaCarroll High School - Monroe, LA