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| | Click here or scroll down to respond to this candidateCandidate's Name
Street Address Maplelawn St. SW PHONE NUMBER AVAILABLEWyoming, MI Street Address EMAIL AVAILABLEOBJECTIVE To obtain a position in a service industry where I can maximize my customer service, administrative and process management skills.PROFESSIONAL Process ManagementACHIEVEMENTS Trained/supervised staff for airport security implementation to federalizationDeveloped schedules for employee job dutiesAdministrativeAssisted with State of Michigan electronic data base conversionPrepared, edited/compiled engineering reference manualsCustomer ServiceEliminated airline customer complaints by re-routing customer itinerary changesProvided problem analysis/problem-solving while dealing with a diverse publicSKILLS Microsoft SoftwareMicrosoft Office, Outlook, Word/Excel, type 90 words per minute with word processing and business/medical transcriptionLabor and Economic Opportunity Claims Examiner January 21-September 22Limited Term employee-remote Grand Rapids, MICustomer service phone assistance (inbound/outbound calls)Assist with access/user id-password questions and claim inquiriesDepartment Health and Human Services Eligibility Specialist June-November 2018Interviewed and determined benefit eligibility Grand Rapids, MIMichigan Department of Corrections Word Processing Assistant May 2017-June 2018Assisted Parole agents computer/phone/email Grand Rapids, MIConfidentiality of file maintenance, check-in paroleesGM-Assembler October 2006-May 2017Assembled auto engine exhaust components Grand Rapids, MIDepartment of Homeland Security Supervisor July 2002-February 2004Monitored and evaluated security screening Grand Rapids, MIAdministered quarterly employee performance reviewsEDUCATIONSpirit Life Bible College 1995-1997 Irvine, CA certificate Graduate Ministerial StudiesRoss Medical Education Center 1992-1993 Lansing, MI certificate Medical Office AssistantSpring Arbor University 2012-2015 Grand Rapids, MI BS, Organizational Management |