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Candidate's Name
Riverview, FLEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceAccount ExecutiveHome Delivery Link - Brandon, FLJune 2022 to Present Manage the teams daily operations. Manage efficient flow and strategies to meet the venders upcoming volume demand. Create and maintain user operations guidelines, training and performance. Forecasts and plan for the markets future needs Build a roadmap for development and business growth. Evaluates carrier operations to ensure maximization of customer satisfaction. Contact customers concerning delivery issues Prepare metric reports,status updates, reviews and provide to Regional manager by deadline Generate financial reports as needed. Ensure the team is up to company standards on appearance and functionality. Attend company meeting as scheduled Develop and train Assistant Account Executives. Determine staffing needs and hire qualified partners Manage the work schedule Approve vacation, leave of absence, and timesheets in accordance to policy/procedure. Certify that carrier settlements are accurate. Evaluates scores to ensure drivers are following procedures Perform coaching, administer disciplinary action and provide reviews annually. Assistant Account ExecutiveHomeDeliveryLink - Brandon, FLAugust 2015 to June 2022 Strategically manage delivery operations in compliance with company policies and vision Partner with client / vendor and internal operations, providing active feedback as needed Work with warehouse leaders to cultivate a welcoming and team-focused environment Open and effective communication at all levels Develop and implement strategies that will capitalize on opportunities, address areas of improvement Be conscious of company budget and ensure goals are met or exceeded. Initiate, coordinate and effectively manage compliance of optimal operational policies and procedures Maintain and promote safety standards. Partner with our carriers to meet customer experience expectations Work side by side with the vendors customer service department to resolve any customer concerns. EducationHigh school diploma in General StudiesMount Hope High School - Providence, RISeptember 1989 to June 1992Skills Account Management