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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service RepresentativeIndianapolis, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEFront Desk Coordinator with 20+years of extraordinary customer service skills, highly skilled in greeting visitors with accurate and detailed information, flawless knowledge on typing correspondences, reports, other documents and maintaining utmost confidentiality. Proven record of answering telephone and routing calls to appropriate individuals. Thorough understanding of making copies of printed documents, and filing correspondences, reports and records. Team player, gifted to work and converse efficiently with all levels of colleagues, patients and other external contacts. Authorized to work in the US for any employerWork ExperienceProgram SpecialistRanstad Staffing Service- Temp job - Indianapolis, IN January 2019 to December 2022 Data Entry Enroll patient into the Patient Assistance Program Benefits verification Faxed prescriptions to the pharmacy Placed shipment and fulfillment for patients medications Calculated documents to ensure patient was income guidelines Make calls to patient Answered high-call volume lines Handled outbound and inbound call Direct Customer to correct locations Provide customers with accurate information Help customers complete Health Need Screening Data entrySenior PhlebotomistCSL Plasma - Indianapolis, INAugust 2018 to July 2019 Conduct vein checks to see if donors are suitable for venipuncture. Prep donors for and perform venipuncture. Assist with handling donors' adverse reactions according to guidelines. Monitor donors and equipment through Plasmapheresis process to ensure their safety. Set up, disconnect, and manage the machines. Respond to and evaluate all troubleshooting displays, document, and explain in detail what was done to rectify the situation. Data entry Open and closed the facility. Conduct the proper steps in calibrating the machines. Maintained thorough and accurate documentation in the donor's charts and event log to ensure confidentiality. Executed over 10,000 venipunctures. Performed blood draw samples for lab results. Training monitor (train new employee's according to SOP guidelines). Knowledge with working in Nextgen Supervised Donor floorSupervisor/PhlebotomistBio Blood Components - Gary, INJuly 2015 to June 2018 Conduct vein checks to see if donors are suitable for venipuncture. Prep donors for and perform venipuncture. Assist with handling donors' adverse reactions according to guidelines. Monitor donors and equipment through Plasmapheresis process to ensure their safety. Set up, disconnect, and manage the machines. Respond to and evaluate all troubleshooting displays, document, and explain in detail what was done to rectify the situation. Data entry Open and closed the facility. Conduct the proper steps in calibrating the machines. Maintained thorough and accurate documentation in the donor's charts and event log to ensure confidentiality. Executed over 6,000 venipunctures. Performed blood draw samples for lab results. Training monitor (train new employee's according to SOP guidelines). Knowledge with working in ePRO. Supervised Donor floor Ran DXT reportsAdministrative AssistantJ&A Landscaping - Chicago Heights, ILAugust 2012 to November 2014 Answered multiple phone lines. Assist customers Payroll Assist with training employees. Staffing employees to their sites. Filing Data entryAdministrative AssistantReliable Healthcare Services, ParkForest, Illinois January 2009 to May 2012 Answered multiple high call volume phone lines. Greet Clients Staffing employees for the agency. Payroll Filing Data entry Generate memos Opened, sorted, and distributed incoming messages and correspondence Patient SchedulerTelemarketerAmericall, Merrilville, IndianaJuly 2006 to October 2008 Answered multiple phone lines. Assisted customers in buying Life Insurance and Time-Shares. Successfully handle customer complaints.Manager/CashierSubway Foods - Homewood, ILDecember 2004 to May 2006 Customer service Inventory Managed 5 to 8 employees at a time. Data entry. Cash handling (drawer's and store deposits). Opened and Closed store.Bus MonitorLaid-Law Bus Company - South Holland, ILJuly 2002 to October 2004Bus Monitor Monitored children on the bus. Guaranteeing the safety of all children to and from school. Assisted the bus driver.EducationAssociate of Arts in Health Care Administration/Medical Records University Of Phoenix - Phoenix, AZApril 2012 to January 2014Certificate in Medical Administrative AssistantEverest College - Merrionette Park, ILApril 2009 to May 2010Skills Microsoft Word Microsoft Office Medisoft Excel Appointment scheduling Front Desk Receptionist Vitals & Blood Pressure Insurance verification Record-Keeping Data entry and Filing. Experienced in Seibel Nextgen Tracknet ePro Medical Office Experience Patient Care Telemarketing Multi-line Phone Systems Phlebotomy VenipunctureLinkshttp://MrsCandidate's Name 0821.com |
