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Candidate's Name
Street Address  EMAIL AVAILABLEPHONE NUMBER AVAILABLESummary:Dedicated Student seeking an opportunity in the IT industry. Overall, my goal is to obtain a career in the cybersecurity field. I have 7 years' experience in the customer service area and am ready to branch out and find a stable job that will grant me the opportunity for growth and help excel my skills in this field.Skills and AbilitiesProblem solving and Communication SkillsGoal-oriented/Self StarterCapability to work as a part of a team  Strong interpersonal skillsExperienceUnited States Postal Service Sept 2020- CurrentCity Carrier Assistant Maintain good customer service - answer questions about postal service regulations/ services  Delivering and collecting mail on a designated route.ResCare Inc.September 2019 to February 2020 Senior CaregiverDocumented current patient information to update supervisor, including vital signs, behaviors and eating habits.Supervised and supported activities of daily living such as medication administration and personal hygiene.Developed strong and trusting rapport with each patientMaintained a clean and well-organized environment to promote client happiness and safety.Completed data entries in charts and logbooks to document client progress.Recorded and closely monitored patient behaviors and progress to effectively identify changes.T-MobileSeptember 2016- March 2018Mobile ExpertTroubleshoot and resolve problems regarding devices and account servicesAssist with any questions and find products that match the customers needsPrepared opening and closing cash depositsUtilize excellent training to become a Mobile Expert  Exceeded weekly and monthly goals in salesTJ Maxx May 2016 to July 2017Customer Service RepresentativeWorked as a team member performing cashier duties, product assistance and cleaning.Review files, records, and other documents to obtain information to respond to requests.Guaranteed positive customer experiences and resolved all customer complaints.Build and maintain enduring customer relationships to boost sales and generate repeat business.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Arranged new merchandise with appealing displays to encourage customer sales and move overstock items.Federal Emergency Management Agency(FEMA) February 2018- August 2020Call Center RepresentativeManage various inbound and outbound calls in a timely mannerIdentify customers needs and find solutions to any issues they may haveWork as an team with management to help resolve any problems  Assist customers with account servicesCompass Concierge Services April 2019 November 2020Front Desk RepresentativeGreeting and welcoming guestsAnswer high volume of incoming callsAssist with residential complaints and any other issues  Set appointments for managementEducationHigh School Diploma, May 2016Gwynn Park High School  Brandywine, MDStrayer University 2018-2020Kenzie Academy (Tech Trade school - Current 2023)Certificates  CompTia Security Plus