Candidate Information Title Service Representative Call Center Target Location US-OH-Dublin Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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..PATRICIAKEENANEMAIL AVAILABLEPHONE NUMBER AVAILABLEDublin, OH Street Address
SUMMARY Personable and dedicated Customer Service Representative with extensive experience in pharmacy. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with co-workers, supervisors, managers, clients, etc. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS Inbound and outbound callingCall center experienceHigh-energy attitudeMicrosoft Office expertiseActive listeningProblem-solving abilitiesData evaluationClerical supportConflict mediationAdaptive team playerCourteous demeanorEXPERIENCE PHARMACY SPECIALIST IICorvel Pharmacy Solutions - Dublin, OHIdentified prescription bills that were non-compliant with the pharmacy benefit network.Communicated with claims adjusters on claimant status and eligibility.Utilized proprietary systems and softward to add and change claimant data.Communicated with pharmacies to update processing information to ensure correct future billing.Obtained prior authorizations from claims adjusters to approve non-formulary prescriptions.Contacted adjusters for permission to extend eligibility of claimants' cases.Assisted with additional department projects as needed and served as back-up when call volume was heavy.CUSTOMER SERVICE REPRESENTATIVEMedco Pharmacy Solutions/Express Scripts - Dublin, OHResponsible for both inbound and outbound calls to schedule specialty medications for patients including completing assessments and setting up overnight delivery.Assisted the Memphis Accredo supervisors with resolving no-go shipments.Communicated closely with key personnel such as pharmacists, coverage review specialists and the billing department to ensure that patients received their critical medications in a timely manner.Assisted pharmacists with several drug recall assignments.Supported the supervisors as a SME (Subject Matter Expert) in many training classes as well as online.EDUCATION ANDTRAININGUniversity of Kentucky - Lexington, KYSome College (No Degree)Franklin University - Columbus, OHSome College (No Degree)..Hilliard High School - Hilliard, OHHigh School Diploma06/1976CERTIFICATIONS National Certified Pharmacy Technician.